Network Operations Center Specialist (m/f)

Network Operations Center Specialist (M/F)

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

We are seeking a dedicated and detail-oriented Network Operations Center (NOC) Specialist to join our team. You will work closely with cross-functional teams to troubleshoot issues, respond to alerts, and implement solutions that enhance our network operations. If you have a strong technical background, excellent problem-solving skills, and a passion for maintaining high-quality network services, we invite you to apply and contribute to our mission of delivering exceptional connectivity and support to our organization.

Main Responsibilities:

• Monitor & Troubleshoot Process and consult monitoring system alarms with adherence to process/KPIs/SLAs Support resolution of user or system generated incident tickets, collaborate with cross-functional teams to resolve various issues Investigate alerts (SNMP, Syslog, NetFlow), classify impact, and execute Tier-1/2 remediation playbooks within SLA.
• Incident & Problem Management Own and support P1/P2 bridges, coordinate with global teams, and drive issues to RCA using ITIL best practices. Log detailed tickets, craft post-mortems, and recommend permanent fixes or automation. Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement
• Change & Configuration Review and implement scheduled changes (IOS XE, ArubaOS, AOS-CX). Implement user requests for configuration changes in relation to ACLs/FWs/PBRs Preparation of necessary activities and creation of change requests, presenting activities in various Change Advisory Boards, when required
• Continuous Improvement & Knowledge Sharing Maintain comprehensive records of issues, resolutions, processes, and best practices. Mentor peers across time-zones, and champion best-practice security

What We're Looking For: Strong basic network knowledge (CCNA certification or equivalent knowledge level) Experience in LAN/WLAN/WAN/MAN technologies in Cisco and Aruba vendor space Hands-on troubleshooting experience in networking Strong communication skills and ability to explain complex technical concepts to non-technical users (at least English B2) Need to be a good team player and able to collaborate at all levels Ability to identify problems, take ownership, and deliver high-quality solutions with minimal supervision Experience of Working to ITIL/Agile Standards/Framework.

Nice to Have: Experience in Cisco SDA technology (SD-WAN, ACI) Experience in monitoring tools like Zabbix and Grafana Relevant certifications Cisco and Aruba

Bosch's culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

Work #LikeABosch:

• Employment Contract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow #LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars

Live #LikeABosch:

• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
• Prepaid Lunch Card
• Number of benefits for families (for instance summer camps for kids)
• Non-working day on the 31st of December