Mid - level Support Analyst (32312)

Mid-Level Support Analyst (32312)

At Bosch, we shape the future through high-quality technological innovations and services that inspire and improve people's lives. We have a strong promise for our employees: we grow together, enjoy our work, and inspire each other. Join us and feel the difference.

Job Description

Main Responsibilities:

- Act as the first point of contact for users, ensuring clear communication and a customer-centric approach.

- Provide Level 1 support for automations, Outsystems portals, and web applications (Vue.js, .NET, Java, etc.), escalating to Level 2 when necessary.

- Assist in troubleshooting and problem resolution, following up on tickets until closure.

- Document incidents, solutions, and best practices to support the knowledge base.

- Collaborate with internal teams, engaging in knowledge sharing and contributing to effective problem-solving.

Qualifications

Minimum Qualifications: - Bachelor's Degree Completed or In Progress in Systems Analysis, Data Science, or Related Fields; - Basic Knowledge of Programming or Scripting (e.g., Simple Debugging or Familiarity with Various Technologies) - Introductory Understanding of Software Development and Web Technologies (Vue.js, .NET, Java, Outsystems)

- Ability to Work in a Global and Collaborative Environment - Fluent English Preferred Qualifications: - Knowledge or Exposure to Automation Platforms and Monitoring Tools Basic - Familiarity with Cloud Services (Azure, AWS, or Similar)

Additional Information

Benefits of Bosch:

• Programs for Well-Being and Health: annual preventive evaluation, on-site clinic for work hours care, anti-smoking program, mental health program, physiotherapy, and maternity course
• Medical and dental assistance
• Reimbursement policy for some special health conditions
• Subsidy for medications through Funcional Health
• Flexible working hours with home office policy (not applied for hourly workers)
• Short Friday for administrative and hourly workers of the normal shift (only in Campinas)
• Participation in profits and results (PLR)
• Policy of international expatriation and national transfers
• Private pension plan and loans with differentiated rates
• Life insurance
• Optional association with the Bosch Club within the plant with gym, swimming pools, barbecues, football fields, and society, space for events, sports gymnasium, beach volleyball courts, tennis court, snack bar, and annual calendar of events
• Support for moms with on-site daycare (check available slots)
• Maternity leave and extended adoption of 180 days
• Paternity leave and adoption of 20 days
• Food on the job site and food allowance
• Chartered bus (or transportation allowance)
• Free parking (for those who come in person)
• End-of-year benefits with Christmas basket and frozen turkey
• Toy for children under 12 years old
• School supplies for employees (up to university level) and children (up to high school)
• Subsidy policy for technical courses, postgraduate studies, MBA, specializations, and languages
• Training and development through our corporate university
• Reward for tenure (starting from 10 years and every 5 years)
• Optional participation in various volunteer actions via Instituto Robert Bosch
• Discounts with club partners: vehicle rental, university tuition, language courses, stores, and others