Junior Support Analyst (32425)

Junior Support Analyst

At Bosch, we shape the future through high-quality technological innovations and services that excite and improve people's lives. We have a solid promise to our employees: we grow together, enjoy our work, and inspire each other. Join us and feel the difference.

- Operate and monitor global IT services, with a focus on servers, storage, backup, and cloud-based solutions.

- Oversee and ensure the support process for IT solutions, whether on-premises or in the cloud.

- Identify and initiate escalation procedures and prioritize support activities.

- Handle troubleshooting, incident resolution, configuration tasks, alerts, and service requests related to global IT infrastructure and cloud services.

- Support the integration of services into the Cloud platform and manage their operation.

- Address issues, incidents, configurations, alerts, and service requests for global IT services, both on-premises and cloud-based.

Qualifications

- Understanding of IT infrastructure, including servers, storage, backup, networking, and cloud environments.

- Proficient in virtualization technologies (on-premises and cloud) and server administration (Linux and Windows).

- Skilled in configuring and managing servers, storage systems, backup solutions, and cloud platforms.

- Knowledge of scripting languages (PowerShell, VBA, etc.) and object-oriented programming languages such as Java, Python, and Go.

- Availability to work from 11:00 AM to 9:00 PM.

- Fluent English

Professional Experience

- Hands-on experience in operations, monitoring, support, and troubleshooting of IT systems in both cloud and on-premises environments, including hybrid and public clouds like Azure and AWS.

- Experience with virtualization platforms such as VMware, OpenStack, and OpenShift.

- Proficient in Linux operating systems, middleware systems, networking protocols (TCP/IP, DHCP, DNS, Firewall), and container technologies (Docker).

- Familiar with CI/CD tools such as GIT and Jenkins.

Additional Information

Benefits of Bosch

• Wellness and Health Programs: annual preventive evaluation, on-site clinic for work hours care, anti-smoking program, mental health program, physiotherapy, and pregnancy course
• Medical and dental assistance
• Reimbursement policy for some special health conditions
• Subsidy for medications through Funcional Health
• Flexible working hours with home office policy (not applicable for hourly workers)
• Short Friday for administrative and hourly workers of the normal shift (only in Campinas)
• Profit sharing and results (PLR)
• International expatriation and national transfer policy
• Private pension plan and loans with differentiated rates
• Life insurance
• Optional association with the Bosch Club within the plant with gym, pools, barbecues, football fields and society, event space, sports gymnasium, sand volleyball courts, tennis courts, snack bar, and annual event calendar
• Support for moms with on-site daycare (check available slots)
• Extended maternity leave and adoption of 180 days
• Paternity leave and adoption of 20 days
• On-site dining and meal allowance
• Chartered bus (or transportation allowance)
• Free parking (for those who come in person)
• End-of-year benefits with Christmas basket and frozen turkey
• Toy for children under 12 years old
• School supplies for employees (up to university level) and children (up to high school)
• Subsidy policy for technical courses, postgraduate studies, MBA, specializations, and languages
• Training and development through our corporate university
• Reward for tenure (starting from 10 years and every 5 years)
• Optional participation in various volunteer actions through the Robert Bosch Institute
• Discounts with club partners: vehicle rental, university tuition, language courses, stores, and others

Vaga elegível para pessoas com deficiência ou reabilitadas

Não contratamos menores de 16 anos e somos contra o trabalho infantil

Modelo de trabalho: Presencial

Se esta vaga for elegível ao modelo Home Office, a avaliação do posto de trabalho será uma das etapas do processo seletivo

Área contratante: SO/OPM-TS13-BR

Para colaboradores Bosch

Prazo: 12/01/2026

Sua candidatura pode ser feita internamente pelo site SmartHub

Depois de se candidatar, recomendamos informar a sua liderança

Verifique a elegibilidade desta vaga em nosso Programa de Indicações "Indica Ai" (conforme RCD 12030-000)

Na Bosch, acreditamos que a diversidade é o motor da inovação, por isso, todas as vagas são elegíveis para pessoas com deficiência, em situação vulnerável e grupos minoritários.

Junte-se a nós e sinta a diferença. Work#LikeABosch.