Junior Support Analyst (32013)

Junior Support Analyst

At Bosch, we shape the future through high-quality technological innovations and services that inspire and improve people's lives. We have a solid promise to our employees: we grow together, enjoy our work, and inspire each other. Join us and feel the difference.

Main Responsibilities:

- Operate and monitor global IT services, focusing on servers, storage, backup, and cloud services.

- Monitor and ensure the support process for on-premises or cloud IT solutions.

- Identify and initiate the escalation and prioritization of support activities.

- Resolve problems, incidents, configurations, alerts, and service requests for global IT infrastructure and cloud services.

- Support the integration of services in the cloud platform and operate them.

Qualifications:

- Bachelor's degree in Computer Science, Computer Engineering, Systems Analysis, or related fields.

- Experience in bilingual IT support.

- Experience with CI/CD tools like GIT, Jenkins.

- Experience with virtualization technologies (VMware, OpenStack, Openshift), operating systems.

- Knowledge of scripting (powershell, vba, etc.) and object-oriented programming languages like Java, Python, Go.

- Knowledge in configuration and administration of servers, storage, backup, and cloud environments.

- Availability to work from 11:30 to 8:54 PM and on weekends and holidays on a rotation basis.

- Fluent English is mandatory.

Additional Information:

- Well-being and health programs: annual preventive evaluation, on-site clinic for work hours, anti-smoking program, mental health program, physiotherapy, and maternity course.

- Medical and dental assistance.

- Reimbursement policy for some special health conditions.

- Medicine subsidy through Funcional Health.

- Flexible work schedules with home office policy (not applicable for hourly workers).

- Short Fridays for administrative and hourly workers on the normal shift (only in Campinas).

- Participation in profits and results (PLR).

- International expatriate policy and national transfers policy.

- Private pension plan and loans with differentiated rates.

- Life insurance.

Optional membership to the Bosch Club with gym, swimming pools, barbecues, football fields, society fields, event space, sports gymnasium, beach volleyball courts, tennis courts, snack bar, and annual event calendar.

Support for mothers with on-site daycare (check available slots).

Extended maternity leave of 180 days and adoption leave of 20 days.

Lunch provided on-site.

Free shuttle bus (or transportation allowance).

Free parking (for those who come in person).

End-of-year benefits with Christmas basket and frozen turkey.

Toy for children under 12.

School supplies for employees (up to university level) and children (up to high school level).

Subsidy policy for technical courses, postgraduate studies, MBA, specializations, and languages.

Training and development through our corporate university.

Reward for tenure (starting at 10 years and every 5 years).

Optional participation in various volunteer activities through the Robert Bosch Institute.

Discounts with club partners: vehicle rental, university tuition, language courses, stores, and others.

Additional Information:

- Position eligible for people with disabilities or rehabilitated.

- We do not hire minors under 16 and are against child labor.

- Work model: On-site

- If this position is eligible for home office, the evaluation of the work position will be one of the stages of the selection process.

- Hiring area: SO/OPM-TS13-BR

- Deadline: 13/08/2025

For Bosch Employees:

- You can apply internally through the SmartHub website.

- After applying, we recommend informing your leadership.

- Check the eligibility of this position in our Referral Program "Indica Ai" (according to RCD 12030-000).

At Bosch, we believe that diversity is the engine of innovation, so all positions are eligible for people with disabilities, vulnerable situations, and minority groups.

Join us and feel the difference. Work#LikeABosch.