BCS - Service Expert

Bcs - Service Expert

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.

Archimedes had one of his best ideas in the bath. We know that good ideas can arise anywhere and, with our flexible working policy, you can work in a way that suits you, your project and your team.

Job Description

Are you ready to learn, grow, and inspire others? We need talented people to help us make our digital services even better.

What we offer:

• Top training for your professional and personal development.
• Great support to help you grow.
• Clear career paths: You can become an expert or a leader. You can also work in different teams or projects.
• You choose your future: We have many ways for you to build your career. We will help you get there.

Main Responsibilities:

• Update user data in the "Mi Bosch Car Service" App and web platform.
• Drive improvement campaigns for digital functionalities, ensuring an enhanced user experience.
• Provide advanced technical support to our global teams, particularly for more technical incidents, collaborating directly with developers.
• Manage and resolve issues for users across two key markets, operating in German and English.

What we offer:

• Undefined contract from the first day
• Hybrid Model with the option of working 100% remote (excluding Canary Islands)
• Professional growth opportunities
• Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
• You can also work up to 30 days per year abroad (UE countries) - terms and conditions apply.
• Expert trainers will guide your training during your first weeks, and you will be assigned an 'Onboarding Specialist' to help you on your onboarding phase to BOSCH.
• Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals.
• For salary and compensation package details, please reach your recruiters.
• This is not a contractual offer. For vacancy details please consult with your recruiter.

Qualifications

What we are looking for:

• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle situations in an efficient and professional manner.
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
• IT Knowledge:
  • Familiarity with Excel (e.g., understanding of pivot tables).
  • Troubleshooting skills (e.g., what to do when a password isn't accepted).
• Problem-solving skills and a proactive approach.
• Experience with ticketing tools like Jira (or OTRS Bosch) is highly valued.
• Knowledge of SAP is desirable

Additional Information

If you are enthusiastic about the automotive field and enjoy assisting others, we would love to hear from you!