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Customer Service Representative
Manage customer orders and communicate order status to ensure timely delivery
San Luis Potosí, San Luis Potosí, Mexico
Entry Level
yesterday
BorgWarner
A global product leader in clean and efficient technology solutions for combustion, hybrid, and electric vehicles.
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Customer Service Representative
BorgWarner PowerDrive Systems is currently looking for a dynamic, results driven individual to join as a Customer Service Representative. Ensure customer orders are accurate and act as the primary point of contact for customers regarding order status and any issues related to order fulfillment or timely delivery.
Key responsibilities:
- Receive customer information and update orders accurately and promptly in accordance with delivery policies.
- Communicate customer requirements on their behalf to the Production Control department.
- Request timely shipment of available finished goods inventory.
- Provide customers with timely feedback regarding the status of their orders.
- Place, cancel, and expedite orders.
- Serve as the official company representative to maintain efficient communication and a healthy working relationship with all customers, continuously striving to improve that relationship.
- Keep Staff informed of existing or potential issues that may prevent order fulfillment.
What we're looking for:
- Schooling: Degree in Business Administration, International Trade, Economics, or Industrial Engineering.
- Experience Time in similar position: 1 year or more in a similar position.
- Technical knowledge required: Understanding manufacturing processes.
- Other requirements: Microsoft Office, ERP System
Travel Availability: Yes Frequency: Annual
English Requirement: Conversational / Business Level
About BorgWarner
A global product leader in clean and efficient technology solutions for combustion, hybrid, and electric vehicles.