Customer Quality Engineer

Key Accountabilities

To be windows about customer communication regarding quality
Work and establish the excellent relationship with customer
Customer representative and ensure to only deliver the good parts to customer
Provide the proper and enough technical support to customer, such as customer on-site service
Regular customer visit to know well our product quality performance and listen customer's voice and expectation
Responsible of fast response for customer claim and solving of customer's quality issue, such as 8D report etc., try to reduce customer claim lead-time
Track customer quality performance by internal customer quality indicators and the scorecard issue regularly by customer, issue internal quality alert for any serious customer issue or recurring customer issue
Report any customer issue to quality manager
Push and follow up product audit and product reliability test based on internal audit plan, product's specification and customer's requirement
Lead the preparation of customer audit, including the close on time of action plan
Lead the warranty return analysis and follow up warranty cost, argue with customer for non-duplicated failure in order to reduce warranty cost
Prepare and submit monthly customer quality report
Lead annual customer satisfaction investigation
Other assigned quality related work

Qualifications & Requirements

Bachelor in mechanical engineering or related;
5 years relative working experience and at least 3 years customer quality engineer working experience in automotive industry;
Good spoken and written in English and Korean
Good knowledge of TS16949
Good knowledge of customer's requirement
Good knowledge 8D, problem solving etc.
Good organization, communication and coordination skills;
Good patience and sense of service
Be willing to travel