Coordinator, Client Services
Borden Ladner Gervais LLP
Coordinator, Client Services
The Coordinator, Client Services will be expected to maintain professional client relationships while obtaining payment of accounts.
Key Responsibilities
The key responsibilities of this role are:
Direct contact with clients to obtain payment status of accounts while maintaining the client relationship
Meetings with lawyers to properly manage their working capital
Reconcile client payments and accounts
Liaise with Practice Billing Coordinators and/or accounting for resolution of unpaid A/R billing issues
Prepare and send client statements on a monthly basis
Prepare various reports as requested
Report collection status to the lawyers and management
Updating notes in the collection software
Other duties as assigned by the Manager, Client Services
Key Competencies
Minimum 1-2 years of collections experience in a professional services firm; law firm experience preferred
Post-secondary degree or diploma in a related field of study, or equivalent work experience
Excellent verbal and written communication skills in English; bilingualism in French/English is a strong asset
Experience with Aderant (CMS) and Progress softwares are an asset
Intermediate level Excel experience
Strong analytical and attention to detail skills
Deadline-focused and able to set priorities while maintaining flexibility
A team player with good interpersonal skills
Available to work overtime when necessary
BLG is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where Firm members feel valued, respected and inspired to thrive as their authentic selves. We value diversity of thought and the unique skills, perspectives and experience each individual brings to BLG. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+.
We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.