Service Desk Engineer

Service Desk Engineer

Position Title: Service Desk Engineer

Work Set-up: Work Onsite/Work from Office Schedule: 3 days work, 3 days off; 6-6 Day/Night Salary: Php 18,000.00 – Php 20,000.00

Are you interested in joining a fast-paced, internationally backed, and dynamic team? This is your chance to upscale your technical skills with our top-tier client in the IT Research and Development field that provides fascinating work (i.e., Financial Quantitative Research, Data Engineering, DevOps, Applications Development, Cyber Security, and High-Performance Computing) to their global customers.

Job Description For A Service Desk Engineer

Your Responsibilities as a Service Desk Engineer would be:

• Monitor alerts via Slack and email and respond in a timely manner
• Manage queries via email and chat regarding IT issues and questions.
• Communicate progress in a timely manner to all relevant parties.
• Gather and record all relevant issue details to submit for second level support when needed.
• Document technical efforts and create KB articles when new information is learned.
• Be available to work 24x7.

Qualifications as a Service Desk Engineer:

• Basic knowledge of working with Linux environments, working in the terminal, and a basic understanding of Windows, servers, and general networking skills.
• Strong verbal and written communication skills.
• Excellent customer service ability.
• SD experience is preferred but not required.
• Ability to work in a fast-paced environment.
• Ability to manage queries via email and chat regarding IT issues and questions.
• Ability to gather and record all relevant issue details to submit for second-level support when needed.
• Ability to communicate progress in a timely manner.
• Ability to create KB articles when new information is learned.
• Amenable to work 24x7

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team

• Competitive salary package

• Company-provided full set-up for desktop/laptop with a back-up internet

• HMO on the first day of hire

• 15 Vacation Leaves and 5 Sick Leaves

• Annual Performance Reviews

• Unlimited Employee Referral Incentives

• Employee Loan Facilities

• Social Clubs and Interest Workshops

• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.

• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering: Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success. Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference. Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.