Fluent Dutch Speaking Customer Support Team Member

Customer Service Representative

BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005. We boast a warm, employee-focused environment, including a company value of "Having Fun". Being forward thinking and stable, we've adapted with strength to all 2020 has brought, continuing to grow existing teams, while currently on boarding new clients. Our modern, spacious, funky workplace is conveniently located in Wynberg's Maynard Mall, (next to Home affairs) for easy access to transport and surrounding shops.

Our client is a reputable well-known brand in the UK which requires your excellent Customer Service skills within an Omni-channel environment servicing their UK clientele. Thorough and rewarding training is provided by our highly skilled Trainers, equipping those hungry for growth with bright opportunities to take their career into their own hands and make it happen. The start of this adventure will be the Netherlands.

A bit about the role:

We are searching for individuals who will provide a world class customer experience to everyone we speak to on any channel they want to contact us in Benelux. All incoming live customer contact will go through you, especially making use of phone, live chat and social media channels. You are an outgoing, hardworking, all-round great communicator who cares passionately about the experience that our customers receive. Someone who is motivated by the idea of working in an early-stage business. You will be joining an exceptional team to be the eyes and ears of the client, talking to our customers on a daily basis in the Netherlands to resolve all customer queries. You will be empowered to help shape our customer journey and come up with new ways to make people's lives easier and happier. This role is for full, Monday - Sunday on a rolling rota basis including regular weekend days and bank holidays.

Some of your day-to-day activities will include:

• Being the face and voice of our client to new and existing customers.
• Using communication tools including phone, email, WhatsApp, live chat and social media to keep customers informed.
• Dealing with a wide range of queries, issues and feedback from our current and potential customer base.
• Bringing happy moments to the people we serve.
• Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business.
• Helping to form our culture and voice, and bring a fresh pair of eyes to everything.

We need to be accessible to our customers at all times, this means that for the majority of this role you will be confident and have a passion for helping them on the phone.

A bit about you:

• You are fluent in both Dutch and English to a native written and verbal standard.
• A passion for problem solving and finding resolutions independently.
• Customer service experience would be a bonus but not essential.
• Ready to get stuck in and work hard.
• Reasonable numerical reasoning skills.
• Exceptional communication skills, both spoken and written.
• Kind, giving and thoughtful.
• You can work autonomously to a very high standard, and also thrive as part of a team.
• Eager to learn and improve.
• Genuine, honest, reliable and adaptable.
• You love dogs
• Clear criminal record
• Matric or equivalent qualifications
• 1 year+ contact center experience in the UK market
• Preferably with a post graduate / studying towards a degree

Onboarding is scheduled to commence soon, so it would be advantageous if you are available immediately.

A bit about what we offer:

• A market related salary for the right candidate
• The opportunity to help dogs live healthier and happier lives...