Customer Care Chat Consultant – Medical Support Campaign

Chat Support Consultant

Are you passionate about helping people and delivering service that truly makes a difference? We are currently seeking experienced Chat Support Consultants to join our growing medical support team. This role is perfect for customer-focused individuals who can provide reassurance, professionalism, and efficient support in a fast-paced environment aligned to UK operational hours. You'll be joining a dynamic and supportive workplace where quality service, teamwork, and growth are highly valued.

Your Role:

• Support customers through live chat and digital communication channels
• Deliver professional, empathetic, and solution-driven customer service
• Assist customers with queries while ensuring accuracy and efficiency
• Handle sensitive situations calmly and professionally
• Follow internal procedures and escalate concerns where necessary
• Maintain high service standards and customer satisfaction levels

Requirements:

• Matric / Grade 12 essential
• Minimum 3 years' experience in a contact centre environment
• Strong live chat support experience is essential
• Excellent written communication and typing skills
• Strong interpersonal and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Comfortable working rotational UK shifts between 09:00 and 24:00

Benefits:

• Be part of a meaningful and rewarding medical support campaign
• Work within a positive and performance-driven culture
• Modern offices based at Wynberg Mews
• Ongoing coaching, support, and career development opportunities
• Join a team that values people, growth, and exceptional customer experiences

Location: Wynberg Mews

Rotational UK Hours | 09:00 – 24:00

If customer service excellence is your passion and live chat support is where you shine, we'd love to hear from you.