Business Operations Associate

Job Opportunity at Booking.com

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

The Marketplace Business Operations team bridges the gap between strategy and execution, via ensuring that the Marketplace Leadership Team - and wider department - is equipped with the right planning, processes & tooling to drive clarity in decision making and increase organizational effectiveness. The team translates strategic goals into actionable plans (through others), aligns work with company objectives, fosters collaboration, enhances customer experience, optimizes efficiency, and reports progress to leadership; all to fulfill our purpose as a Marketplace Department and ultimately drive company growth and profitability.

Key Job Responsibilities and Duties:

Apply structured methodology to support the adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible

Support the execution of the processes and key initiatives to run the business and the organization

Execute thoughtful, yet simple, processes to increase efficiency and productivity. Contribute to establish business operations best practices within the area of scope.

Support annual and ad hoc planning processes within the area of scope.

Support some of the measurement, reporting and analysis of performance which are key for the preparation of the business reviews (monthly, quarterly, mid year).

Solve low complexity problems with small supervision and support the solution of more complex topics. Be hands on and drive solutions to problems in partnership with the involved parties.

Effectively collaborate with various teams, departments, and stakeholders.

Ability to influence up to Senior Management level and productively interact with Director level.

Qualifications & Skills:

Previous experience of 3-5 years in a large corporate organization within a Business Operations/Process Optimization/Process Design roles is essential, consulting or technology would be hugely preferred.

Excellent stakeholders management skills: Is able to easily coordinate and communicate with stakeholders internally and externally across all levels and departments - TOP of the list need resilience - aligning with many individuals.

Team player & Relationship building: Being collaborative, prioritising the greater good for the business than the personal interests, being open and humble enough to learn from others and share experience. Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside

Great communication skills: ability to provide clear and concise updates to a wide range of stakeholders up to Director/VP level. Working cross functionally

Tools management: prior knowledge and experience with Jira (or similar project management software) is important as the role will manage Jira for BusOps. Strong interest and willingness to learn at a minimum

Have a basic business and good financial understanding, be able to use quantitative and qualitative data to drive decision making.

Ability to identify challenges and opportunities and support the resolution of those

Highly organized and structured in order to make sure all processes run smoothly and in a reliable manner.

Able to influence management and small groups.

Be able to ensure that outcomes of the processes and the BAU initiatives are in line with internal partners needs and expectations

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

This section should provide:

Let's go places together: How we Hire

If applicable: Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.