Patient Services Representative - Urgent Care - Harrisonburg

Patient Service Representative – Urgent Care – Danville – Fulltime

The Patient Services Representative is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours.

Essential Job Functions

• Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR).
• Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Follows front end revenue cycle check-in standard work including obtains registration from patients and accurately enters required information into the computer system, secures signatures on all required forms and updates information accordingly, registers patients in a timely and accurate manner, collects missing information from the patient, collects necessary co-pays and/or collection balances from the patient.
• Maintains a safe and supportive environment by keeping the work area, supplies, and equipment clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Participates as an active member of the patient care team, including attendance at clinical huddles.
• Reconciles cash drawer at the close of the day. Schedules follow-up appointments and/or assists with scheduling other services for patients.
• Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage.

Employment Qualifications

Education Qualifications

Required Minimum Education: High School Diploma or GED

Minimum Qualifications

• At least one year of face-to-face registration or Customer Service experience.
• Strong oral communication skills, good attention to details, and an ability to multitask.

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward your hard work with:

• Comprehensive, affordable medical, dental, and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Urgent Care Virginia - Harrisonburg