Patient Service Representative - Nansemond Suffolk Family Practice

Patient Service Representative - Nansemond Suffolk Family Practice

Provides receptionist and clerical functions to front office. Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by supervisor. Must be capable of caring for all age groups. Participates as a team member by performing additional assignments as requested.

Job Requirements

High School Graduate.

Outstanding customer service skills.

Patient Access Center candidates should have minimum 6 months prior experience in phone center setting.

Must demonstrate excellent telephone etiquette and excellent communication and interpersonal skills.

Must be able to work under considerable stress, using tact and diplomacy. Must demonstrate the ability to work independently and problem solve. Demonstrates organizational skills. Maintains a working knowledge of general office equipment.

Essential Job Functions

Office

• Registering of patients.
• Collection of co-payments.
• Patient reminder calls to include verification of appointment, required referrals and pre-certifications.
• Coordination of physician orders upon completion of patient office appointment (scheduling appointments and testing or transferring patient to appropriate staff to complete orders given).
• Additional duties as assigned by management.

Patient Access Center

• Managing large volumes of inbound calls in a timely manner.
• Completes initial registration of new patients and updates any changes of patient's information into computer database.
• Documentation of phone calls as appropriate.
• Additional duties as assigned by management.

Bon Secours is an equal opportunity employer. Many of our opportunities reward your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.