Lab Client Services Representative (mlt/mls)

Lab Client Services Tech

The Lab Client Services Tech delivers the highest level of customer service to physicians, staff and clients by using experience in laboratory testing to answer questions, solve problems and provide information to support patient care.

Essential Job Functions

• Investigate and resolve complex problems or complaints in coordination with quality and the local medical director.
• Communicate to support efficient and timely laboratory testing and reporting in support of regulatory requirements.
• Support all aspects of the laboratory operations to include testing in both clinical and anatomic pathology and laboratory ancillary services.
• Identify reporting errors that prevent timely and accurate release of patient results by analyzing cause of error and developing corrective actions.
• Provide and develop responses to questions from providers regarding testing availability, specimen requirements, testing methodology and esoteric testing.
• Demonstrate knowledge of The College of American Pathologists (CAP) regulations and other regulatory agencies.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

MLT Medical Laboratory Technician Certification or Medical Laboratory Scientist (MLS) eligible by a nationally recognized certification agency (preferably ASCP) (required)

Education

Must have one of the following: Associates, Medical Lab Technology

Bachelors, Medical Laboratory Sciences/Biology/Biomedical Sciences/Biochemistry

Completed at least 60 semester hours (including six hours of chemistry and six of biology) of academic credit from a college or university accredited by a recognized regional or national accreditation agency and have successfully completed a medical lab technician program by a nationally accredited agency

Completed a 50-week U.S. military medical laboratory training course within the past ten years

Work Experience

3 years' experience in a hospital laboratory setting (required)

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Department: Core Laboratory - St. Mary's - Richmond