Principal NOC Engineer

Principal Noc Engineer

Empowering Connectivity, Ensuring Reliability

About the role: The Principal Noc Engineer is the primary technical advisor and environment owner for a portfolio of strategic accounts. Success requires elite networking expertise, outstanding consulting and communication skills, and close collaboration with Service Desk, Noc, and leadership to maximize client stability and satisfaction.

You'll be a full-time worker on campus at the University of Pittsburgh.

What you'll be doing: Essential functions and responsibilities

• Lead diagnostic and restoration efforts for complex incidents; perform root-cause analysis and publish findings.
• Act as senior escalation resource and mentor for Tier 1-3 engineers; deliver case debriefs, training, and best-practice guidance.
• Collaborate with the product team on network product design that drives stability and with the implementation team on network design as needed.
• Own the technical relationship for assigned clients—maintain deep knowledge of environments, risks, and business goals.
• Conduct proactive health checks, capacity planning, performance tuning, and best-practice audits to prevent issues before they surface.
• Develop and present multi-year technical roadmaps aligned to client strategy, budget, and service capabilities.
• Produce clear, thorough documentation (HLD/LLD, MOP/CAB change plans, incident RCAs, environment runbooks).
• Influence service standards, tooling, and automation; pilot emerging technologies for future managed service offerings.
• Participate in a rotational on-call schedule for high-priority escalations.
• Other duties as needed.

What you'll bring: Qualifications

• Expert-level Cisco certification (CCIE-Enterprise or CCIE-Routing & Switching) required.
• ITIL Foundation (or higher) preferred.
• CWNE certification or equivalent wireless expertise is a plus.
• Required technical competencies: 10+ years of experience with dynamic routing protocols.
• 10+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms.
• 10+ years of experience with Remote Access VPN and Site-to-Site VPN.
• 10+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing.
• Exposure to most of the following technologies: ACI (4+ years), ISE (4+ years), Cisco SD-Access (2+ years), Public cloud (AWS or Azure) (3+ years), FMC and managed devices (FTDs) (5+ years), DNAC (3+ years), Cisco SD-WAN (3+ years), Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN (3+ years), Automation / Programmability: Python / Ansible (3+ years).
• Firewall expertise (Palo Alto, Cisco ASA, Fortinet, Checkpoint) is highly valued and may offset gaps in other areas.

Consulting & Soft Skills

• Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, managers, and C-level stakeholders.
• Excellent verbal and written communication; consistent, customer-focused follow-through.
• Strong mentoring mindset and commitment to continuous learning.

About us: At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us? We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way.

We also offer:

• Salary: $190,000-$200,000
• Bonus: 8%
• Thousands of LinkedIn Learning courses
• Flexible working opportunities
• Monthly technology stipend
• Competitive benefit packages
• Paid Maternity and Paternity leave
• Peer recognition program
• Career development programs

Ready to apply? Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.