Professional Services Implementation Manager

Professional Services Implementation Manager

Jeppesen Canada, a Boeing Company, is seeking a highly skilled and motivated Professional Services Implementation Manager to join our Crew & Network Operations team in Montreal, Quebec.

The Crew & NO Implementation department is responsible for the configuration, delivery, and support of our Crew and Ops management products to commercial airline customers and to make sure that we deliver solutions that our customers truly need. Joining us is an opportunity to be part of a skilled team of specialists that solve some of the most challenging optimization problems in the world, value diversity, and learn from each other.

Position Responsibilities:

• Lead, coach, and mentor a team of Project Managers, providing developmental opportunities to enhance employee performance and expand capabilities.
• Maintain a positive, results-oriented work environment, building partnerships with direct reports, local and regional teams, and across the global organization.
• Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners, and direct reports.
• Work with local team and regional and global colleagues to continuously review lessons learned, identify process improvements, and implement best practices to deliver projects on time, on budget, and according to defined project metrics.
• Collaborate with regional leadership to plan, manage, and optimize resources to achieve organizational goals and objectives.
• Support sales efforts by providing contract negotiations support and leveraging your expertise in Crew & NOM product and process knowledge to ensure successful implementations.
• Demonstrate a commitment to personal learning and development. Seeking feedback and proactively improving skills and knowledge.
• Foster innovation by exploring new opportunities and solutions, thinking beyond current practices, and approaching work problems with creativity and novel approaches.
• Possess strong analytical skills, including the ability to collect, organize, synthesize, and analyze data to develop conclusions and recommendations.
• Have a comprehensive understanding of Boeing's organizations, processes, program plans, policies, and procedures, as well as products, to effectively perform the responsibilities of the role.

Basic Qualifications (Required Skills/Experience):

• Minimum of 10 years of experience as a project/program manager.
• Minimum of 5 years working with external corporate clients.
• Minimum of 3 years of experience as a manager.
• Minimum of 3 years working with IT Professional Services.
• Excellent verbal and written communications skills in English.
• Ability to travel 20% of the time.
• Individual must not pose a risk for safeguarding of controlled goods.
• Must be eligible to handle US export-controlled data.

Preferred Qualifications (Desired Skills/Experience):

• Experience with airline operation or airline IT, ideally with crew planning.
• Verbal and written communications skills in French.
• Bachelor’s degree in Business Administration, Computer Science, other technical computing or business discipline, or an equivalent combination of education and experience.

Join our team and be part of a company that is shaping the future of aviation. Apply now with your resume and cover letter outlining your relevant experience and why you are interested in this position.

Additional Information: The employer is Jeppesen Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.