Mid - level End User Support Specialist

Mid-Level End User Support Specialist

The Boeing Company's Specialized United States (US) Infrastructure Operations (SUSIO) Organization is currently seeking a Mid-Level End User Support Specialist to join the team in Berkeley, MO.

The Mid-Level End User Support Specialist provides direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and leads activities to meet executive needs while ensuring strong customer relations.

Position Responsibilities:

• Ensure premium Information Technology (IT) support to all levels of executives including staff
• Provide day-to-day operational support for Video Teleconference (VTC) systems (endpoint troubleshooting, room Audio Visual (AV) hardware, codecs, cameras, microphones, displays)
• Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution
• Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment
• Lead process improvements with internal and external partners to develop and execute integrated technologies
• Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs
• Inform customers of technology advancements as applicable
• Provide user training and quick reference guides for common VTC tasks and best practices
• Provide comprehensive computing and VTC support at customer meetings
• Perform the restoration of routine to complex computing service operations
• Provide comprehensive computing support in isolated environments from the desktops to the servers
• Provide broad range of basic systems and application support
• Provide technical support and assistance to customers, whether on the phone or in person

Basic Qualifications (Required Skills/Experience):

• Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
• 3+ years of experience with Audio Visual (AV) and Video Teleconference (VTC) components, systems, products, and equipment
• 3+ years of experience in performing system administration tasks on Windows and Linux hosts including installing security patches and making configuration changes to support security requirements
• 3+ years of experience with troubleshooting and repairing computing system hardware and software
• Experience troubleshooting operating system and installation problems
• Willing to work flexible hours, including on call support as needed (including weekends and holidays)

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or equivalent work or military experience
• 3+ years of experience as a team lead in an IT environment (e.g., Operations)
• Experience with customer service
• Experience with the full range of Windows Server and Desktop Operating Systems (Server 2003-2016, Windows 7 and 10)

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $88,400 – $119,600