Kuwait C17 Customer Engineer

Kuwait C17 Customer Engineer

Boeing is the world's largest aerospace company and is the leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. We are supply specialists and information technologists. We are skilled scientists and thinkers, bold innovators and dreamers.

This position is part of the on-site C-17 Field Services Team supporting the Kuwait Air Force customer at Al Mubarak Airbase. The team works directly with the customer, providing real-time, time-critical and dynamic assistance at the point of delivery.

We are looking to hire a Field Services Customer Engineer as part of the on-site C-17 Field Services Engineering and Technical Support (FETS) team.

In this role you will be responsible for:

• Participating in resolving complex operational problems that require a high level of ingenuity, innovation, and coordination with the Kuwait customer and other Boeing entities.
• Providing the Kuwait customer troubleshooting and repair guidance.
• Providing assistance with the interpretation of technical documents to ensure the intent and purpose of the documentation is understood and followed.
• Providing specialized on-the-job training by explaining the theory of operations and demonstrating basic operating, maintenance, servicing procedures, and troubleshooting techniques.
• Investigating and pursuing courses of action necessary to safely support Kuwait missions including assistance with spares supply and support equipment.
• Documenting field site activities by preparing and transmitting publication change requests, continuous process improvement data, and technical reports to provide status of product or customer issues and developments.

In addition, the preferred candidate will be required to provide similar support and advice for other C-17 customers in the region, and worldwide. Travel to other operating locations to assist with operation, maintenance, and recovery of any operators C-17 aircraft may be required.

Required Experience:

• An engineering degree in an accredited and relevant subject (aerospace, Electrical, Mechanical or equivalent).
• Ability to work independently under time constraints and stress, in a demanding, on-call, around the clock operational environment.
• Experience on C-17 or similar widebody fleet aircraft.

Desirable Experience:

• Prior knowledge of Non-Destructive Inspection techniques, circuit knowledge, Computer Aided Design (CAD) and the interpretation of engineering drawings is desirable.
• Strong background in the Electrical/Avionic systems and/or mechanical/airframe repairs, system operation, maintenance, troubleshooting and repair of aircraft hydro-mechanical, and propulsion systems.
• Prior experience in troubleshooting complex integrated systems, within an operational environment is desirable.

This role will require that a suitable applicant is enrolled onto a United States Air Force sanctioned C-17 Delegated Engineering Authority (DEA) programme. This Program is conducted through on-the-job training and will include certain travel opportunities to other Boeing C-17 facilities, around the world, to achieve the required standard. The Programme will take approximately 2-4 years (depending on prior experience).

What else are we looking for?

• Excellent written, verbal and interpersonal communications skills.
• Strong customer focus (both external and internal).
• A collaborator and innovator.
• Have a "can-do" attitude and the ability to work on multiple tasks when under pressure.
• Flexible approach to resolve competing demands without compromising technical or programme integrity.