Field Service Representative (experienced Or Senior)

Field Service Representative (Experienced Or Senior)

The Boeing Company, Boeing Commercial Airplanes, Customer Support organization is seeking a mobile Field Service Representative (FSR) (Experienced or Senior) to join our global support team located at a domestic or international location. The position is located in Seal Beach, CA. The selected candidate would be expected to rotate into a new assignment approximately every 4 years. Initially, the candidate will attend onboarding sessions in Seal Beach, CA, and may work at a U.S. location until visa, relocation approvals, or other international assignment contingencies are met.

The Field Service Reps domestic or international assignment locations may not be known at the time of candidate selection. As such, candidates must be able to follow worldwide immigration and health policies and in some cases our airline customers' health policies. Assignment benefits are provided for assignment locations in accordance with company and organizational policies.

Because the candidate selected will be expected to go on a domestic or international assignment, the offer will be contingent upon the candidate's ability to obtain clearances from International Health Services and the receipt of a visa/work permit to the country in which he or she will be assigned. These contingencies also apply to any/all family members who may be relocating with the candidate.

Position Overview: As the world's largest aerospace company and a leading manufacturer of commercial airplanes, defense, space, and security systems, Boeing is home to engineers, technicians, scientists, and innovators dedicated to excellence.

Role Summary: The FSR will provide both on-site and remote technical support and representation to Boeing airline customers worldwide. The FSR will work directly with airline customer personnel and must demonstrate adaptability to diverse cultural environments. Candidates should have experience in flexible, fast-paced environments requiring prompt responses to ad-hoc customer requests. Strong written and verbal communication skills and the ability to work both collaboratively and independently with minimal supervision are essential.

Field Service Representatives will be reassigned to new base locations throughout their careers based on business needs and personal career interests, providing opportunities for long-term, dynamic career growth across multiple locations worldwide.

Key Responsibilities:

• Provide multi-disciplinary technical expertise (airframe, avionics, structures) and operational guidance to help customers achieve proficiency in operating and maintaining Boeing products.
• Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction with Boeing products and services.
• Strong commitment to quality and safety, with the ability to uphold and promote Boeing's safety standards and first-time quality culture in all aspects of work.
• Develop and coordinate airline support strategies with senior leaders within Boeing and customer organizations to meet operational objectives.
• Review maintenance, engineering, flight operations, and performance data; conduct root cause analysis to identify trends and develop solutions that enhance aircraft reliability and operational efficiency.
• Interpret and communicate technical support data; provide on-the-job training; act as liaison between Boeing and customer personnel.
• Support aircraft Entry-Into-Service (EIS) plans, including training and assistance with maintenance, troubleshooting, fault rectification, and deferring Minimum Equipment List (MEL) items.
• Collaborate with internal teams, suppliers, and Sales to identify opportunities to leverage Boeing products and services to meet customer-specific requirements and support business growth.
• Monitor fleet status, respond to customer requests, and research and resolve technical and operational issues.
• Serve as a customer advocate, maintaining a positive attitude in crisis situations and working independently with minimal supervision.
• Provide 24/7 support as required, including on-call availability, and manage customized solutions in Aircraft-On-Ground (AOG) situations, tracking progress and maintaining situational awareness.
• Follow up with customers to ensure solutions are effective and satisfactory.

Work Authorization: This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed locations.

Long-term Assignment Details:

• Candidate must be able to obtain a work visa, depending on requirements of the country.
• Requires ability to pass security background checks necessary for airport and customer badging.
• Candidate must be able to meet the cultural requirements of the country, as applicable.

Basic Qualifications (Required):

• Bachelors of Science Degree in engineering, engineering technology and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training).
• 5+ years of experience in the aviation industry.
• Recent, preferably in-depth experience with Boeing models in maintenance or technical engineering roles.
• Strong technical and interpersonal skills with excellent verbal and written communication.
• Ability to identify operational issues and provide research-based guidance to airline staff and management.
• Proven capability to prioritize and manage workload independently.
• Ability to work collaboratively with Boeing executives and customers.
• Willingness to relocate for a Long Term Field Service Assignment to a domestic or international location.
• Flexibility to work long hours, including evenings and weekends as needed.
• Demonstrated capacity to lead and work effectively in diverse global teams.
• Prepared to lead technical projects with airline customers.

Preferred Qualifications:

• More than 10 years of experience in the aviation industry, including commercial airline technical operations.
• Experience with customer support
• Demonstrated cultural awareness and emotional intelligence, with the ability to adapt and effectively conduct business across diverse countries, cultures, languages, and airline environments.
• Ability to identify and troubleshoot technical issues on aircraft.
• Experience working under pressure in fast-paced environments with strict deadlines.
• Experience interacting with all levels of airline management on technical and operation issues.
• Demonstrated leadership and project management skills.
• Multilingual skills.

Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Union: This is not a union-represented position.

Pay and Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:

Experienced (Level 3): $86,700 - $117,300

Senior (Level 4): $103,700 - $140,300

Additional Information:

• Relocations benefits from the primary location to the long-term assignments location will be provided separately.
• All information provided will be checked and may be verified.

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: This position offers relocation based on candidate eligibility.

Export Control Requirement: This is not an Export Control position.

Safety Sensitive: This is not a Safety Sensitive Position.

Security Clearance: This position does not require a Security Clearance.

Visa Sponsorship: Employer willing to sponsor applicants for employment visa status.

Contingent Upon Award Program: This position is not contingent upon program award

Shift: Shift 1 (United States of America)

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.