Experienced End User Support Specialist

Experienced End User Support Specialist

Boeing Global Services (BGS), Distribution Business, is looking for an Experienced End User Support Specialist to join our team in Miami, FL.

Position Responsibilities:

• Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.
• Collaborates with network services, infrastructure services, security, software systems engineering and/or application development to restore service and/or identify problems.
• Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides input on project tasks and effort as required.
• Troubleshoots software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed. Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.
• Performs installations, updates, repairs, upgrades, backups, and other maintenance. May also provide phone, email and remote desktop troubleshooting assistance.
• Documents user technology and support standards and processes to improve service delivery.
• Performs other duties as requested, directed or assigned.

Basic Qualifications (Required Skills/Experience):

• 6 or more years of related work experience.
• Experience diagnosing and resolving hardware, software, and network issues.
• Experience as a Field Technician.
• Experience setting up user accounts, permissions and hardware for employees.
• Demonstrated ability to work in fast-paced environment dealing with competing priorities.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree in information technology, Computer Science or Related Field of Study.
• A+, Network+, MCP, ITIL certifications (preferred)

This position may require traveling up to 20% of the time.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $65,000.00 - $92,000.00

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

This is not a Safety Sensitive Position.

This position does not require a Security Clearance.

Employer will not sponsor applicants for employment visa status.

This position is not contingent upon program award.

Shift 1 (United States of America)

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.