Customer Support Specialist (customer Support Management)

Customer Support Specialist (Customer Support Management)

Boeing Distribution Hong Kong, Limited markets and distributes products for more than 240 manufacturers and offers approximately 2,000,000 catalog items from 40 customer service centers located in North America, Europe, Middle East and Asia with headquarters in Dallas, Texas. The company also offers a complete set of supply chain and logistics services, including order processing, stocking and fulfillment, automated inventory management, and reverse logistics to OEMs and customers.

Essential Duties and Responsibilities:

• Provides the first line of sales and customer service contact for the customers of the company
• Responsible for supporting the sale of distributed parts and services to all customers in all market segments
• Deals daily with customers via phone, fax, e-mail, electronics data interface and in person
• Advises sales management or sales co-worker of opportunities with customer in regards to sales, discount and pricing
• Ability to make on the spot decisions in regard to sales price on all products where appropriate as directed even when price changes are subjected to approvals
• Prepares and delivers customer quotations, process orders and closes sales

Basic Qualification:

• Proven ability to work effectively with functional and technical teams and provide outstanding customer service
• Possess good oral and written skills and ability to influence customers
• Ability to solve practical problems and deal with a variety of changing situations under stress
• Possess strong organizational and interpersonal skills
• Ability to conduct and direct research into sales and products
• Highly self-motivated, self-directed, and attentive to detail
• Extensive experience working in a team-oriented, collaborative environment

Preferred Qualification:

• Minimum diploma or high school degree or equivalent
• Minimum 2-4 years' experience in customer service and sales of aircraft parts and related products
• Relevant on the job training will be provided
• Experience of supervising a team of sub-ordinates is a plus
• Experience in SAP, Outlook, Excel, Powerpoint, Business Objects are a plus

Additional Information:

• Successful applicants will be classified as International Locally Hired Employees (ILHE), this is not an expat assignment.
• Benefits and pay are determined at the local level and are not on Boeing US-based payroll.