Customer Support Specialist (associate)

Customer Support Specialist (Associate)

The Boeing Company Boeing Global Services (BGS) is looking for a Customer Support Specialist (Associate) to join our Supply Chain team in Dallas, TX.

The organization runs 24/7, 365 days per year and will require schedule flexibility for assignments to work from 1:00 p.m. to 11:30 p.m. This role is responsible for responding to customer inquiries regarding commercial aircraft spare parts, orders, and providing information regarding Boeing products, services, processes, and operations. The ideal candidate will have a willingness to learn, customer service experience, and a desire to provide world-class customer support. This role will involve a significant level of direct communication with external customers and coordination with internal stakeholders.

Position Responsibilities:

• Retrieve, research and resolve specific customer emails and Service Requests
• Enter, track, monitor and coordinate customer order delivery requirements
• Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems
• Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts
• Manage multiple orders and research lists for customers
• Research and analyze data to identify trends/issues regarding customers
• Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations

Basic Qualifications (Required Skills/Experience):

• 1+ years of experience in customer service or a support organization
• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Experience and/or knowledge of Basic Supply Chain principles
• Ability to work a variable shift

Preferred Qualifications (Desired Skills/Experience):

• 1+ years of experience in the aerospace industry, preferably in a customer service/support environment
• 1+ years of experience with SAP in support of Supply Chain functions
• 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
• Experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
• Adaptability to changing environments and customer needs
• Ability to work independently and collaboratively with a cross-functional team

Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Total Rewards & Pay Transparency: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $47,000.00 – $67,000.00

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive: This is not a Safety Sensitive Position.

Security Clearance: This position does not require a Security Clearance.

Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program: This position is not contingent upon program award.

Shift: Shift 2 (United States of America)

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.