Customer Support Specialist

Customer Support Specialist

To strengthen our team at our Toulouse site, we are looking for a Customer Support Specialist.

Your responsibilities at Boeing:

• You will be responsible for the administration of order resolution and after-sales activities of consumables for the aerospace industry.
• You will manage a local & international client base, from order receipt to payment, and ensure the proper execution of agreed services.
• You will be responsible for processing and managing orders, including regularly monitoring deadlines & daily coordination with the Operations department to ensure on-time deliveries.
• You will communicate regularly with your customers about the status of their orders and coordinate any changes.
• You will track returns and handle complaints.

Basic qualifications (required skills and experience):

• A minimum of two years in higher education.
• At least two years of professional experience in customer service and/or the wholesale sector.
• Good practical knowledge of spoken and written English

Preferred qualifications (desired skills/experience):

• Ideally you have prior experience in the aerospace industry
• Initial experience with SAP (ideally SAP HANA) or other ERP systems would be desirable.
• Proficiency in MS Office, particularly Excel.
• Through your customer focused mindset, you enjoy working with external stakeholders and customers daily.

Work Authorization:

This requisition is for a locally hired position in France. Candidates must have current legal authorization to work immediately in France.

Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Position type:

6-month fixed-term contract – Full-time

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.