Customer Account Management Lead, Middle East & Africa

Customer Account Management Lead, Middle East & Africa

The Boeing Company Boeing Global Services (BGS) is looking for a Customer Account Management Lead, Middle East & Africa to join our Landing Gear Exchange Program (LGE) team. This position will be based in Istanbul, Turkey.

In this role, you will have the overall responsibility to manage customer expectations and deliver on key performance indicators including OTD, quality and program service levels. The selected candidate will partner with the functions supporting the program, integrating with the Supply Chain teams for execution of the program promoting quick resolution to issues as they arise. This role will provide opportunities to develop and maintain relationships and partnerships with internal/external customers, stakeholders, and peers.

Position Responsibilities:

• Customer focal in the Middle East & Africa region for landing gear exchange

• Execute and support the landing gear exchanges and day-to-day operational activities associated with the landing gear exchange

• Support contract management activities

• Communicate customer program health and region program health to leadership and across the Program

• Establish Customer Program operating cadence

• Set, communicate, and lead execution of the customer LGE contract

• Achieve operational, program cost, and cash targets for the customer

• Coordinate with Supplier Management to manage partner relationships and performance

• Coordinate with Engineering to identify & resolve technical issues impacting the Program

• Drive compliance with contractual obligations

• Support the Program leader in the development of proforma T&Cs, and support negotiations for potential customer contracts

• Identify and mitigate risks and issues, ensure issue resolution, first pass quality, and timeliness to resolve issues impacting the customer experience and Program health

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in supporting an integrated program team

• 3+ years of experience in customer-facing role engaging with internal and/or external suppliers/customers

• 5+ years of experience with Program Management Best Practices

• 5+ years of experience presenting to executive leadership

• 5+ years of experience in problem solving and improvement projects

• Experience in addressing customer, internal and employee escalations

• Ability to travel both domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of experience with Microsoft Excel, Word, and PowerPoint

• Experience with aftermarket aerospace requirements and component exchange program

• Experience administering a contract

• Experience leveraging data to generate meaningful insights

• Experience working on Tableau, Spotfire or other data analytic platforms

Other Job-Related Information:

• This vacancy is for an international, locally hired position in Istanbul, Turkey.

• Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidates' ability to satisfy all labor and immigration formalities.