BCA Customer Support Field Service Associate

BCA Customer Support Field Service Associate

Boeing is currently looking for a Field Service Associate (FSA) to join their Field Service team in Morocco, Casablanca. The Field Service Associate position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.

The FSA will provide both on-site and remote administrative support and representation to Boeing airline customers worldwide. The FSA will work with the Field Service Representatives (FSR) at the base, and also directly with airline customer personnel. Candidates should have experience in flexible, fast-paced environments requiring prompt responses to ad-hoc internal and external customer requests. Strong written and verbal communication skills and the ability to work both collaboratively and independently with minimal supervision are essential.

Key Responsibilities:

• Provide guidance regarding local culture and customs to visitors
• Provide a high level of professional and confidential support to the office
• Use resourcefulness to create appropriate solutions for Boeing and customer issues using established organization policies, practices and procedures
• Develop excellent relationships across multiple organizations and with all levels of commercial Customer and Company personnel to ensure Customer satisfaction with Company products and services
• During FSR absence, FSA to carry out normal office administrative duties whereas technical issues to be referred to a delegated FSR in another base
• Utilize cultural expertise and company knowledge to assist the customer as appropriate, ensuring technical issues are referred to appropriate staff
• Prioritize own responsibilities
• Translate office documents as necessary

Facilities & Equipment:

• Log, track and resolve facility and equipment issues with Facilities Management and contracted vendors
• Coordinate repairs, preventive maintenance and vendor access

Safety, Health & Security:

• Conduct recurring office safety checklist reviews and manage corrective actions using company tools

Finance & Procurement Support:

• Maintain expense reports with receipts retention and accurate recordkeeping

Records & Inventory Management:

• Maintain site records, accounts and OEM facility manuals per company and local requirements
• Ensure document version control, retention and accessibility for audits

Team Collaboration:

• Provide timely operational support
• Build and maintain effective relationships across Boeing local functions, site leadership and external vendors

Required Skills & Competencies:

• Good written and verbal communication in English
• Strong interpersonal, stakeholder engagement and conflict-resolution skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with online tracking tools
• Proactive, composed and able to prioritize in a dynamic environment.
• Demonstrates sound judgment, initiative, discretion and ability to escalate appropriately
• Collaborative team player with experience in multicultural/dispersed teams
• Strong organizational skills and attention to detail

Education & Experience:

• Associate's or Bachelor's degree in Administration, Office Management, or a similar field is required
• At least two years in an office or similar role is preferred
• Experience in an international or multicultural corporate environment is preferred
• Flexible to work additional hours when required and willing to travel as needed

This requisition is for an international, locally hired position in Morocco. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Moroccan law.

Employment is contingent upon candidate's ability to satisfy all Moroccan labor, immigration, and airport restricted area access formalities.