Associate Director, People Services Global Process Ownership - Process & Design

Working With Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services, and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Key Responsibilities

• Support PS GPO Head in digital transformation and automation initiatives, utilizing RPA, business analytics, Workday & ServiceNow application management expertise to optimize service delivery and enhance operational efficiency.
• Align local India PS GPO teams with People & Organization (HR) global strategy, leveraging extensive experience in business transformation, digitalization, and process optimization across HR.
• Oversee India team delivery, for PS GPO initiatives, drawing on a strong track record of managing portfolios and achieving high utilization of capacity, to drive initiatives that result in significant cost savings and value generation.
• Support to establish and implement key performance metrics and actionable dashboards (e.g., Tableau, Power BI, ServiceNow, etc.) to improve transparency, reporting accuracy, and data-driven decision-making.
• Facilitate effective collaboration between local and global PS GPO teams (Project Office, Process Engineering, Business Solutions & Reporting and HR Service Delivery, Vendor Solutions & Compliance), along with managing complex stakeholder relationships and fostering cross-functional team leadership to effectively deliver innovative solutions.
• Direct process improvement and lean methodology projects to increase productivity, streamline operations, and drive continuous improvement within the PS GPO framework.
• Support development and innovation, including procurement and logistics digital platforms, EDI integration, and chatbot solutions, to enhance customer satisfaction and reduce operational issues.
• Ensure compliance with global policies, procedures, and best practices, supporting the development and implementation of local strategies aligned with global objectives.
• Mentor and develop local teams, maintaining engagement, development, and delivery, with proven experience managing large cross-functional and global teams as an individual contributor.

Qualifications & Experience

• Bachelor of Technology, Operations Management, and/or extensive work experience in a relevant field. A master's degree is a plus.
• 10 years'+ experience in business excellence, transformation, application management, and digital service delivery, leading global teams and transformation programs. International experience a plus.
• Advanced technical proficiency in digitalization, automation (RPA), service management; skilled in data analytics, dashboard development, and process improvement; working knowledge in applications such as Workday, ServiceNow, SAP, other.
• Familiarity with cloud platforms, data integration, and big data technologies; experienced in implementation of chatbot and solutions for process automation.
• Strong proficiency in program and project management, service optimization, and financial management, including oversight global service portfolios.
• Demonstrated experience with stakeholder and customer relationship management, demand forecasting, and influencing product development teams.
• Methodological expertise in Agile, Lean, and SCRUM, with a detail-oriented approach to process design, documentation, and operational excellence.
• Recognized for driving high-value solutions, improving SLAs, reducing costs, and achieving results in service delivery and customer satisfaction.
• Past success in working as an individual contributor in a matrix organization as this role has 10 dotted line reports but no direct reports.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as "Transforming patients' lives through science™", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based, and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

• Site-essential roles require 100% of shifts onsite at your assigned facility.
• Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive company culture.
• For field-based and remote-by-design roles, the ability to physically travel to visit customers, patients, or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments, and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/.

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