Technology Operations

Capital Markets Desktop Support Specialist

The Capital Markets desktop support specialist provides real time onsite support and will be responsible for maintaining stability and improving productivity. Team is onsite on the BMO Trade floor providing IT support for all the Traders, Bankers and support staff needs. This is a very dynamic fast-paced environment requiring high energy individuals with desktop skills to support Traders.

Requirements:

• 5 Years professional experience working in trading, financial services, health sector, pharmaceutical or legal.
• Excellent communication and interpersonal skills
• Focus on customer service satisfaction
• Excellent troubleshooting skills
• A+ Network +
• VMware experience is a plus

Characteristics:

This role requires accountability and diligence. You will be expected to follow up and provide timely updates as well as handing off work efficiently to your team. Information sharing is key to our success.

• Responsible for managing a client base of ~350 Traders including desktops and peripherals, VDI's, Laptops, Surfaces, Thin Clients, IPC turrets, Printers, iPhone and headsets.
• Day to day deskside support with shifts covering 6:00am to 6:30pm weekdays as well as flexibility for occasional evening and weekend assignments.
• Windows 10, Office 365 environment
• Level 1 Support for all Trading applications
• Level 1 video Conference support
• Level 2 support for market data applications (Bloomberg, Factset, Thompson Reuters / Eikon Refinitiv)
• Digital workflow management via Service now incident tracking (MAC's CRQ's)
• VPN support
• Onboarding and off boarding users
• Ordering Hardware for deskside devices and Work from home.
• Help with deskside projects as required
• Supporting traders in the office and working from home
• Supporting DR site and DR tests
• Help with planning and executing moves
• Possesses strong technical and/or business functional knowledge of systems, timing and dependencies
• Requires high level of professionalism, strong problem-solving skill, ability to quickly learn new technologies
• Leads/Conducts incident recovery and detailed root case analysis
• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements
• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery
• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution
• Identifies opportunities to strengthen operational capability, such as: sharing expertise to promote technical development, mentoring employees

You're fluent in French and English to support business operations outside the province of Quebec.

Salary: $61,600.00 - $113,900.00

Pay Type: Salaried

The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.