Junior Salesforce Administrator, Fall 2026 (co - op/internship) - 12 Months

Junior Salesforce Administrator

As Junior Salesforce Administrator, you'll play a vital role at BMO Capital Markets. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, the Junior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone who wants to gain a strong understanding of the Salesforce platform and a desire to continue learning. The Junior Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes to translate them into technical solutions. This role will work alongside other admins in the CRM group to provide Administration support for 2 Salesforce instances.

This is a varied, business-facing role with the following responsibilities:

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups
• User support tickets
• Execute business unit test plans at the application level
• Salesforce Reporting
• Identifying and gathering requirements from users and stakeholders
• Salesforce configuration changes, including (but not limited to): Flow Builder, fields, page layouts, record types, custom settings, dashboards, and reports
• Monitoring user adoption
• User training and the creation of training materials
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

• AI business tools (e.g., Co-Pilot).
• Office productivity tools (e.g., Power BI, Excel).
• Salesforce product knowledge and hands-on administration experience.
• Agile Delivery and Development.
• Data analysis.
• Learning Agility.
• Process improvement and optimization.
• Organization process optimization.
• Business architecture frameworks.
• Stakeholder Analysis and Management.
• Digital Fluency.
• Systems Thinking.
• Business requirements definition and analysis.
• Insights development and reporting.
• Application functional design.
• Functional Analysis.
• Communication and relationship-building skills with the ability to liaise with stakeholders at all levels.
• Collaboration & team skills.
• Analytical and problem solving skills.
• A proactive attitude towards platform enhancements.
• Enthusiasm for continued personal/professional development.
• A desire to implement best practice solutions.
• Availability and responsiveness to questions.
• Gathering requirements and proposing technical solutions.
• Training users and creating training materials.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience implementing Salesforce configuration changes, including (but not limited to): automation, fields, page layouts, record types, custom settings, dashboards, and reports.
• Financial services (Capital Markets) knowledge.
• As a full-time employee, we would require 3-5 years of experience, however as part of the BMO campus program, we are looking for motivated individuals with a strong desire to learn.
• Specialized knowledge from education and/or business experience

Salary: $50,100.00 - $93,000.00

Pay Type: Salaried

The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.