Director, Retail North American Workplace Services

Senior Infrastructure Manager

Location: Chicago, IL, USA

Time Type: Full time

Application Deadline: 10/15/2025

Address: 320 S Canal Street

Job Family Group: Real Estate

We are looking for a seasoned leader who will have budgetary authority by providing input for completeness against contractual and business requirements of annual budgets for retail facility operating expenses and capital infrastructure expenditure projects as well as be accountable to ensure business approvals are obtained. In this role, you will also have decision-making authority by being the prime contact for internal and external relationships, lead risk assessments and analysis, recommend measures to improve effectiveness and inform business decision making. Furthermore, you will have vendor management responsibilities as you will contribute to oversight and governance of third-party suppliers within a significant outsource model with large team/s and budgets for Workplace Services to operate and maintain facilities in Canada and US.

Plans, builds, operates, monitors, maintains, and repairs electrical, mechanical, and other integrated infrastructure equipment and systems for BMO Financial Group's worldwide owned and leased facilities to maintain maximum availability, reliability, and efficiency. Acts as the main point of contact to provide emergency and operational engineering support and resolve complex issues for critical facilities infrastructure that ensure maximum system availability, reliability, and efficiency.

Responsibilities include:

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
• Develops an expert understanding of business/group challenges.
• Leads risk assessments by formulating test scenarios, analyzing results and identifying potential weaknesses.
• Networks with industry contacts to gather competitive insights and best practices.
• Recommends measures to improve organizational effectiveness.
• May consult to or serve on various committees and task forces.
• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, to positively influence or change behaviour.
• Provides input into annual financial investment plans for critical facility operating expenses and capital expenditures.
• Plans or maintains the reliable operation of integrated facility infrastructure support systems (e.g. electrical and mechanical systems, uninterrupted power supply (UPS), emergency power generators, hydro power, HVAC (heating, ventilation, and air conditioning), fire detection and suppression, electrical power monitoring system) and building automation systems to fulfil mandated uptime commitment.
• Inspects grounds, facilities, and infrastructure support systems, and their performance to determine necessity of repairs or maintenance, and conducts scheduled and unscheduled preventative maintenance.
• Identifies and investigates issues to determine causes, perform minor repairs, document work, and engage internal resources or external service providers and resolve issues or escalate to the manager; provides communication to management and key stakeholders.
• Responds to building occupant requests and concerns that resolve facility issues.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 9+ years of relevant experience and a post-secondary degree in electrical or mechanical engineering and/or trade certification is optional but not required, or an equivalent combination of education and experience.
• Experience in building infrastructure system design electrical and/or mechanical engineering, preferably within a critical facility and/or financial services environment.
• Expertise in electrical and/or mechanical and architectural planning and design of high availability computer facilities, field construction methods, construction cost estimation, and fire prevention; experience providing emergency response support.
• Expert understanding of environmental requirements of computer hardware, data communications, business process equipment, and overall building systems in continuous production environments and associated risks and impacts.
• Experience reviewing project documentation to provide feedback and translate business requirements into system solutions.
• Knowledge of construction codes, by-laws, facilities management, operations, health and safety, and industry standards pertaining to critical systems planning, engineering design and installation.
• Experience with financial budgeting and processes, operations, and construction contract policies, procedures, and audit requirements to manage and control project expenditures.
• In-depth knowledge of process and/or project management tools and methodologies.
• Exposure to working with and managing third party engineering service providers.
• Knowledge of risk management regulatory requirements, policies, and practices relevant to financial institutions.
• Proficiency with planning design software tools, AutoCAD database management, and the Microsoft Office suite.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.
• Verbal & written communication skills - Expert.
• Analytical and problem-solving skills - Expert.
• Influence skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Able to manage ambiguity.
• Data driven decision making - Expert.

Salary: $137,000.00 - $238,000.00

Pay Type: Salaried

The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as