Client Service Associate

Wealth Sales & Service Assistant

Supports one or more investment advisors (IAs) and IA team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client relationships through the delivery of service and advice.

Responsibilities include:

• Booking meetings with new prospects and preparing introductory package for the prospect/referral.
• Coordinating marketing activities on behalf of the advisory team.
• Scheduling and preparing client portfolio reviews for the Investment Advisors.
• Following up on client inquiries, account maintenance, and new account setups.
• Resolving client complaints in a timely and effective manner.
• Accepting and executing client-initiated trades.
• Handling clients' general day-to-day requests and inquiries.
• Generating reports and documents for IAs and clients.
• Maintaining and organizing client database and client files.
• Monitoring incoming and outgoing assets.
• Administering and processing documentation related to client files and regulatory requirements.
• Monitoring redocumentation of client accounts.
• Ensuring transactions and tasks are appropriately assigned and completed.
• Mentoring and coaching new or junior team members.
• Providing support on technology issues and general inquiries.
• Gathering and distributing information on updates to training, guidelines, technology, and other business-related information.
• Developing rapport and instilling confidence with the client to promote a positive client experience.
• Assisting with managing a portfolio of clients to retain and grow relationships.
• Supporting IA's in individual client investment needs.
• Working collaboratively within the market, BMO partners, and the community.
• Following through on risk and compliance processes.
• Protecting the Bank's assets and clients' assets.
• Maintaining the confidentiality of client and Bank information.
• Completing complex and diverse tasks within given rules/limits.
• Analyzing issues and determining next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 – 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Advanced knowledge of investment process and procedures.
• Advanced knowledge of administrative process and procedures.
• Advanced knowledge of proprietary products and services to identify potential products and services to client needs.
• Knowledge of compliance practices and regulations.
• Knowledge of Insurance and group products is an asset.
• Knowledge of Trust and Estate services is an asset.
• Knowledge of Financial/Retirement planning.
• Knowledge of trade processing rules.
• Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
• Current registration as Investment Representative (IR).
• 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Salary: $34,200.00 - $63,000.00. Pay Type: Salaried & Commission.

The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.