Hotel Guest Service Representative & Shuttle Driver

Hotel Guest Service Representative & Shuttle Driver

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Guest Service Representative/Shuttle Driver. If you think you'd be a great addition to our team, please apply!

Benefits:

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses - potential for up to $600 monthly
• 401k with match offered after qualification period
• Employee discounts at Hilton Hotels worldwide
• Washington State Paid Sick Leave
• Vacation time accrued based on hours worked
• Overtime pay for holidays worked - 10 holidays per year
• Free parking

Job Description - Front Desk:

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions at the front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Job Duties - Driver:

• Escort arriving and departing guests to and from accommodations
• Valid driver's license and clean driving record are required
• Assist guests with luggage and other belongings
• Maintain safe transportation environment for all guests
• Operate vehicle in accordance with all local, state, and federal traffic laws
• Maintain shuttle cleanliness and daily safety reports
• Track and maintain all vehicle preventative maintenance
• Report any vehicle malfunctions in a timely manner
• Helping in housekeeping and houseman duties when there are not any driving requests

Preferred Skills:

• Strong computer skills, including Microsoft Office
• Ability to type 40+wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up to 20 lbs.
• Hotel experience a plus, particularly with Hilton's Property Engagement Platform
• Must be able to work weekends and holidays