Customer Service Specialist

Customer Service Specialist

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

When customers plan their teams, transport and projects around our steel, timing and clarity matters as much as the quality itself. If you thrive on cutting through complexity, taking ownership, and giving customers certainty, even when the answers aren't easy, this is a role where your impact will be seen and felt every day.

We're looking for a Customer Service Specialist to join our Australian Steel Markets business in our Customer Service Team based in Chullora, NSW. In this high-volume, B2B environment you'll manage a panel of customers across NSW & ACT, navigating supply chain uncertainty to provide clear, actionable updates customers can plan around.

You'll be the 2IC and delegate to the Customer Service Manager - NSW, keeping day‑to‑day operations moving by triaging priorities, resolving escalations and driving outcomes in time‑pressured, information‑incomplete situations. You'll own a high volume of order, supply, delivery and exception queries, pushing every issue through to resolution. If you're a naturally curious problem‑solver who gets to the root cause, backs judgement with action, and values fast, disciplined follow‑through, you'll thrive here.

What's on offer

• Hybrid work that still feels connected: 4 days in our Chullora office (1-day WFH)
• Permanent, full-time with a competitive package incl. 14% super and annual bonus eligibility
• Easy commute: free on-site parking + public transport access
• Real influence and growth: trusted 2IC and escalation point when things get complex
• Purposeful work: work that matters: help keep steel moving into buildings and infrastructure across NSW & ACT
• Cross-functional exposure: partner daily with Supply Chain, Logistics, Processing, Manufacturing and Sales & Marketing
• Wellbeing benefits: initiatives that support you and your family, including EAP, Fitness Passport and employee discounts

What Will You Do

If you like being the person who resolves issues, you'll be the escalation point (2IC) for day-to-day transactional and service exceptions, running a busy case load, prioritising in real time, and closing out problems fast while keeping customers informed. You'll also:

• own order book management end-to-end, ensuring order details reflect customer requirements and deliveries are expedited to meet expectations
• proactively manage supply to customers, maintaining visibility of orders/stock through the value chain and communicating supply status clearly (even when the answer isn't straightforward)
• coordinate fulfilment and issue resolution across logistics, manufacturing, sales/marketing and pricing - investigate root cause, agree next steps, and drive actions through to completion
• support demand management and order governance, keeping orders within supply chain capability and balancing urgent priorities across a high-volume work queue
• drive continuous improvement in customer supply and service performance, using data to spot patterns, remove repeat issues and improve customer outcomes
• capture and action customer feedback in CRM, managing claims, complaints and escalations with clear notes, ownership and timely case closure

More About You

You'll bring experience in customer service and/or supply chain within a fast-paced, operational environment, where priorities shift, customers need answers, and follow-through matters. You're energised by complex problems and imperfect information: you ask the right questions, connect dots across systems and stakeholders, and take action to get things moving. In addition, you'll bring:

• proven experience managing a high-volume-intense workload, prioritising confidently while staying customer-focused under high pressure
• strong MS Excel skills and confidence using data to identify issues, explain drivers, track service performance and manage priorities
• a continuous improvement mindset, focused on simplifying processes, reducing repeat issues and lifting customer experience
• clear written and verbal communication, able to translate operational complexity into simple, aligned actions and set expectations with customers
• experience with D365 and/or CRM (or similar) and the ability to move quickly between systems to find answers and progress work
• a driver approach: take ownership, push for decisions, follow through, and influence stakeholders to deliver outcomes (especially when timelines are tight)

Why BlueScope

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

Bring your energy and make your mark, as, together, we drive Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."

Applications close Wednesday 29 April 2026.

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