Customer Service Representative

Customer Service Representative

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The opportunity to join our Lyndhurst team as a Customer Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

Our customer centric team at Lysaght has a passion for service and team interaction, they represent the face of the business and always have the customer at the heart of everything they do. In this role, you will bring your experience and willingness to learn in order to support the team. You will interact and manage internal and external customer enquiries and relationships; either in person, through phone calls or through emails. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time.

This is a Monday to Friday role, working a 38-hour week. No prior steel industry experience is necessary. We welcome candidates from diverse backgrounds who are passionate about delivering exceptional customer service.

What will you do? This position offers diversity and opportunity for an enthusiastic team player who enjoys the full spectrum of a busy workplace. Alongside general sales and customer service responsibilities, your duties will include:

• interacting with our customers via phone and email managing quotes and queries
• following up on quotations and inquiries converting these into sales opportunities
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition
• provide internal support and regular feedback to relevant sales teams regarding customer and competitor information

More about you. As a highly motivated individual thriving in a team environment, you'll bring:

• excellent communication, negotiation and interpersonal skills
• a strong customer focus with the ability to resolve issues effectively and efficiently
• the ability to pick up new and custom IT systems quickly
• a proactive approach in building constructive and effective relationships
• a high attention to detail and ability to complete multiple tasks simultaneously
• a commitment to your own safety and well-being while caring for others.

What's in it for you? Ongoing training and career development opportunities, employee benefits with discounts on health and wellbeing products and services, team lunches, team building activities, Employee Assistance Program.

If you are a self-motivated individual with a passion for delivering exceptional customer service, we would like to hear from you. Join our team and immerse yourself in an engaging, dynamic work environment.

Come and discover us at bluescope.com/life-at-bluescope/careers.