Customer Service Representative

Customer Service Representative

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

Job Description

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service team based in Lyndhurst Victoria. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

Our customer centric team has a passion for service and team interaction, We are the face of the business and always have the customer at the heart of everything we do. In this role, you will bring your effective communication and problem-solving skills to manage customer enquiries and take ownership of customer relationships acting as a critical link between customers, sales, operations and supply chain teams.

This is a Monday to Friday role, working a 38-hour week. No prior steel industry experience is necessary, just bring your drive and willingness to learn new things. We welcome candidates from diverse backgrounds who enjoying taking ownership and are passionate about delivering exceptional customer service.

What Will You Do?

As a key point of contact, you'll support customers with enquiries that can vary in urgency and complexity, often balancing multiple priorities at once.

You will:

• interact with customers via phone and email building positive relationships and providing helpful solutions
• analyse customer enquiries, specifications, and order details to offer accurate quotes and tailored advice
• prioritise and manage multiple customer requests while setting clear expectations and balancing urgency and risk
• process and interpret orders, pricing, and delivery information across systems ensuring accuracy and timeliness
• identify and resolve issues collaboratively working with sales, operations, manufacturing, and warehousing teams
• track orders end-to-end anticipating potential delays and keeping customers and colleagues informed
• follow up on opportunities and support converting enquiries into confirmed orders using thoughtful problem-solving
• use data and customer insights to support planning, forecasting, and continuous improvement initiatives

More About You

As someone who enjoys taking ownership and delivering an exceptional customer experience, you will bring:

• the ability to communicate clearly and confidently sharing information between internal and external stakeholders in a collaborative and effective way
• effective time management prioritisation skills - managing multiple priorities calmly and efficiently
• an ability to navigate problems thoughtfully and work through complex or unclear situations effectively
• natural ability for building positive relationships proactively with colleagues and customers
• a high attention to detail
• willingness to collaborate with others and contribute to a safe, supportive, and continuously improving team environment

What's in it For You

• Structured onboarding and ongoing development
• Opportunities to build commercial, analytical and stakeholder management skills
• Health, wellbeing and lifestyle benefits
• Employee Assistance Program
• A supportive, high‑performing team environment
• The chance to build a long‑term career with an iconic Australian business

If you are a self-motivated individual with a passion for delivering exceptional customer service, we would like to hear from you. Join our team and immerse yourself in an engaging, dynamic work environment.