Sr. Service Engineer

Sr. Service Engineer

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

In this Role

You will be a key contributor to the operational excellence of one of the world's largest customer success organizations. This position focuses on designing, documenting, and optimizing internal processes that enable teams to deliver consistent, measurable outcomes for customers. You will translate complex business processes into clear, actionable guidance for a junior IT audience, ensuring that documentation and success metrics align with organizational goals. This role combines independent, heads-down analytical work with periodic collaboration sessions alongside program managers and stakeholders.

Responsibilities

• Design, refine, and implement business or technical processes using structured methodologies (e.g., Lean, Six Sigma, ITIL, or equivalent).
• Develop clear and comprehensive documentation to guide internal and external end users, particularly targeting junior IT audiences.
• Measure and report on process success metrics to evaluate performance, efficiency, and impact.
• Collaborate with program managers, business stakeholders, and other cross-functional teams to align documentation and process design with strategic goals.
• Identify opportunities for process improvement and automation to enhance operational effectiveness.
• Maintain high standards of accuracy and quality in all deliverables.
• Participate in recurring status meetings and stakeholder updates, with occasional after-hours calls (approximately once per month).

Required Qualifications

• 10+ years of experience in process design and improvement using methodologies such as Lean, Six Sigma, BPMN, or equivalent.
• 10+ years of experience creating and maintaining end-user documentation for IT or technical operations teams, with an emphasis on clarity and accessibility for junior audiences.
• 10+ years of experience in success measurement, performance tracking, and reporting on process or program effectiveness.
• Strong written communication skills with attention to structure, tone, and consistency.
• Proven ability to work independently with minimal oversight while maintaining high output quality.
• Strong analytical and organizational skills with experience managing multiple projects simultaneously.

Preferred Qualifications

• Background in large-scale customer success, technical support, or enterprise operations environments.
• Familiarity with cloud services or enterprise technology ecosystems.
• Experience developing success measurement frameworks or dashboards (e.g., Power BI, Tableau, or Excel).
• Professional certification in process improvement or service management (e.g., Lean Six Sigma Green/Black Belt, ITIL Foundation, PMP).
• Prior experience in documentation design for global or distributed teams.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $125k - $135k USD/annually. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development