AI Integration Engineer – Servicenow/workday - Remote Eligible

AI Integration Engineer – ServiceNow/Workday

You will be the hands-on Subject Matter Expert for ServiceNow and/or Workday connectors powering an enterprise AI agent platform. You'll guide customers from setup to production, unblock complex integration issues, and coach internal SMEs. You will also feed real-world feedback to engineering to improve connector reliability, performance, and features.

Responsibilities

• Lead deployment and configuration of ServiceNow/Workday connectors (auth, scopes, data models, actions, webhooks/polling).
• Translate HR/IT/Facilities use cases into scalable connector solutions (tables/objects, business processes, approvals).
• Troubleshoot escalations end-to-end (OAuth/OIDC/SAML, token refresh, 429 throttling, pagination, field mapping, errors/retries).
• Optimize performance and resilience (query filtering, selective fields, caching, backoff/retry, error handling/runbooks).
• Deliver customer workshops, hands-on enablement, and reusable guidance (playbooks, templates, best practices).
• Partner with engineering/product to influence roadmap with prioritized, well-documented product feedback.
• Upskill internal SMEs on ServiceNow/Workday data models, APIs, workflows, and common integration patterns.
• Support onboarding of AI agents (e.g., Employee Self-Service) from preview to GA in complex enterprise environments.
• Maintain security and compliance standards (least privilege, secrets hygiene, auditability, data governance).

Qualifications (Required)

• Bachelor's in Computer Science or related field, or equivalent experience.
• 4+ years hands-on with ServiceNow or Workday integrations (APIs, configuration, workflows/BPs, data mapping).
• Strong understanding of cloud architectures and enterprise integration patterns (webhooks vs. polling, eventing, fan-out).
• Deep knowledge of authentication/authorization (OAuth 2.0/OIDC, SAML/SSO, service accounts, certificates).
• 2+ years with conversational AI/agent platforms or extensibility frameworks (building actions, connecting data/tools).
• Proven customer-facing delivery background: workshops, production cutovers, and resolving technical escalations.
• Excellent documentation and communication skills (runbooks, playbooks, diagrams).

Preferred Qualifications

• Experience with an enterprise AI agent platform similar to Copilot Studio (tool calling, grounding, skills/actions).
• ServiceNow: Table API, Incident/Request/Catalog, Flow Designer, ACLs/roles; Workday: REST/Report-as-a-Service, BPs, security groups.
• Familiarity with adjacent ISVs: SAP SuccessFactors, Confluence, Jira.
• Observability & quality: logging/telemetry, status pages, DLQs, test harnesses, synthetic workflows.
• Prior experience influencing product backlogs/roadmaps through structured customer feedback.
• Comfortable operating remotely across time zones with engineering, product, and field teams.

Salary Range

Pay ranges vary based on multiple factors, including—but not limited to—skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $140,000 to $160,000 USD annually. The final salary/wage and job title for this opening will be determined based on the selected candidate's qualifications and experience and may fall outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please contact recruiting@bpcs.com.

Our Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401(k) program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development