Logistics Operations Planner I - Houston. TX

Customer Support Associate

Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer's freight from point A to B.

This position is On-site at a Customer Location in Houston, TX. The Customer Support Associate services our Managed Logistics customers by providing superior day-to-day support. In this role, you'll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The CSA must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation.

What does a typical day look like?

• Serving inbound customer requests from designated high freight spend accounts
• Communicating with carriers on behalf of the customers
• Answering phones and responding to emails
• Proactively tracking shipments and recommending solutions for delayed shipments
• Identify the best transit solution based on the specific shipment requirements

• Building strong relationships with customers
• Develop and maintain relationships with local terminals in efforts to reduce service failures
• Scheduling pickups and delivery appointments
• Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement
• Following up on all unconfirmed or rejected pickup requests

• Maintain detailed and organized documentation of all service failures

What are we seeking?

• Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics
• Superior customer service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
• Experience working in a CRM and TMS system a perk
• Excellent written and verbal communication
• Ability to calculate percentages, formulas and use spatial reasoning
• Proficient in Excel