Remote Services Administrator

Remote Services Administrator

Bluecurrent is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.

Do you want to help make a difference and deliver for Bluecurrent customers? We have an exciting opportunity to join the supportive and collaborative Remote Services team as an Administrator. In this role, you will support and deliver excellent customer service to Bluecurrent customers within the required SLA 's.

Key responsibilities include:

• Manage queries from retailers regarding remote services, systems, databases, and supplied services.
• Ensure accurate capturing of remote services processes and identify systems or manual gaps.
• Ensure data quality of databases are maintained and assist with resolving discrepancies and correcting discrepancies in databases as required.
• Inbox and workflow monitoring

To be successful in this role you will demonstrate a commitment to continuous improvement and effective problem-solving, supported by strong customer service experience for both internal and external stakeholders. You are good at learning new systems and databases and have proficiency in Excel. Additionally, you exhibit excellent verbal and written communication skills with the ability to communicate with all stakeholders. Your problem-solving abilities and focus on ongoing improvement enable you to identify issues and drive meaningful change to enhance customer delivery.

Bluecurrent is jointly owned by Vector and QIC. We are a highly successful smart metering and data services company that operates in New Zealand and Australia. With 18 years' experience behind us we are a new company, with strong foundations and ambitious goals.

It's a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.

Bluecurrent's team is made up of people with diverse skills, values, backgrounds, and experiences.

We respect people's differences, including gender, ethnicity, disability, age, sexual orientation, race, and religion.

Our values reflect how we do things together and for our customers:

• Collaborate – we are a tight knit group that works best when we work together.
• Innovate – we are stepping up to solve challenges in new ways.
• Deliver – what we say we do. It's what we've always done and always will do.

Additional information

As we continue to grow there are many future career pathways for our people.

We offer:

• Opportunities for career progression
• A fun and collaborative environment
• Hybrid working
• Potential for flexible work hours
• Health and wellbeing support
• Subsidised life and income protection insurance
• An annual wellbeing grant
• Study support

If you require assistance or accessibility support from us during the application and selection process, please call us on +64 978 7792.

As part of the recruitment process if we progress with your application, we will complete background and pre-employment checks, such as a drug and alcohol assessments, reference checks, immigration checks, criminal background checks, qualification checks, and additional checks required for the role.