Head Of Platform & Operations

Head Of Platform & Operations

Bluecurrent is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.

Want to drive IT operations and platforms optimisation in a dynamic digital team that is focused on driving real results? Join the team as the Head of Platform & Operations to lead and drive continuous improvement to IT operations, ensuring they are effective, affordable, and aligned with Bluecurrent's strategy.

Key responsibilities include:

• Oversee the design, implementation, and maintenance of Business Support Solution platforms. Ensuring platform health requirements are understood and being met by their responsible owners.
• Manage IT services to meet business needs and ensure customer satisfaction.
• Monitor and manage the performance of service providers, ensuring high-quality service delivery.
• Drive continuous improvement in IT service management processes and practices.
• Develop and maintain documentation for IT service management processes and best practices.
• Ensure compliance with security best practices and data protection standards.
• Manage resources effectively to meet committed company business objectives and the product roadmap.
• Provide regular reports on IT service performance and improvement initiatives.
• Budget, manage and control Digital Opex (Direct and Indirect)

What we are looking for:

You will bring extensive experience in IT operations, platform management and leading high performing teams. You will prioritise providing leadership and guidance to the team, creating an innovative and collaborative environment. Exceptional analytical, problem-solving, and communication skills are required.

You will also bring:

• Strong knowledge of ITIL or other IT service management frameworks
• Experience with ITSM tools such as Jira Service Management, ServiceNow, or similar.
• Proven experience in managing service requests, incidents, and changes
• Knowledge of security best practices and data protection standards
• Experience in managing service providers and vendor relationships (both operational and commercial).
• Experience and knowledge of contemporary software development practices
• A drive for continuous improvement, customer engagement and team leadership

Want to help us deliver seamless, innovative, and secure IT operations and platforms to support Bluecurrent's strategy? Apply today!

Bluecurrent is jointly owned by Vector and QIC. We are a highly successful smart metering and data services company that operates in New Zealand and Australia. With 18 years' experience behind us we are a new company, with strong foundations and ambitious goals.

It's a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.

Bluecurrent's team is made up of people with diverse skills, values, backgrounds and experiences.

We respect people's differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.

Our values reflect how we do things together and for our customers:

• Collaborate – we are a tight knit group that works best when we work together.
• Innovate – we are stepping up to solve challenges in new ways.
• Deliver – what we say we do. It's what we've always done and always will do.

Additional information:

As we continue to grow there are many future career pathways for our people.

We offer:

• Opportunities for career progression
• A fun and collaborative environment
• Hybrid working
• Potential for flexible work hours
• Health and wellbeing support
• Subsidised life and income protection insurance
• An annual wellbeing grant
• Study support

If you require assistance or accessibility support from us during the application and selection process, please call us on +64 978 7792.

As part of the recruitment process if we progress with your application, we will complete background and pre-employment checks, such as a drug and alcohol assessments, reference checks, immigration checks, criminal background checks, qualification checks, and additional checks required for the role.