Executive Support Senior Analyst

Senior Technical Support Specialist

This role provides white-glove, concierge-level technical support to senior leadership, ensuring seamless digital experiences that minimize disruption and maximize productivity. This role blends deep technical expertise with a proactive, service-oriented approach, anticipating the unique needs and preferences of executives. With exceptional communication skills and a commitment to discretion and professionalism, this position builds trust and delivers personalized, high-impact support that enables senior leaders to stay focused on strategic priorities.

Primary Point of Contact: 20%
Comprehensive Tech Support: 20%
Responsive Service Delivery: 15%
Trusted Advisor: 15%
Clear Communication: 15%
Project Leadership: 5%
Continuous Improvement: 5%
On-Call Availability: 5%

Essential Functions

• Primary Point of Contact: Serve as the single, accountable liaison for all executive technology needs, ensuring both proactive and reactive support.
• Comprehensive Tech Support: Deliver high-touch, detail-oriented support across hardware, software, AV systems, meeting rooms, and network connectivity.
• Responsive Service Delivery: Provide timely onsite, remote, and on-demand support to executives and their assistants to ensure seamless execution of engagements.
• Trusted Advisor: Build strong relationships with executives to understand preferences, anticipate needs, and ensure technology is current and fully functional.
• Clear Communication: Deliver concise, executive-level communication that builds trust and confidence in technology solutions.
• Project Leadership: Lead and track IT initiatives for executive support, collaborating with internal teams and external partners to meet milestones.
• Continuous Improvement: Maintain a growth mindset to enhance technical skills, understand executive workflows, and collaborate effectively with peers.
• On-Call Availability: Provide dependable, high-priority support during critical times for senior leadership.

Qualifications

Education: Required Bachelor's Degree; or equivalent experience

Experience: 5+ Years IT work experience focused in desktop support Required

Knowledge Skills and Abilities: Advanced analytical skills and ability to effectively navigate complex technological situations under pressure. Effective team-oriented interpersonal and executive-level communication skills. Excellent written, verbal and listening communications skills Ability to communicate effectively with management at all levels of the organization. Effectively provides work leadership to others. Expert knowledge of Microsoft Windows 10/11, Proofpoint, Microsoft 365, Microsoft Active Directory and SharePoint. Thorough understanding of technical concepts required for specialized field and ability to use that knowledge, creativity and company practices and priorities to develop solutions to complex problems. Well-versed in complex meeting room technology platforms including Jabra, Cisco, Crestron, and integration with in-room audio and video solutions using Microsoft Teams and Zoom. Broad range of experience with mobile devices and tablets including but not limited to iPad, iPhone, and Android operating systems.