Regional Support Specialist - Northeast
BlueCrest
Regional Technical Specialist
This position includes all aspects of product field support, including equipment and system hardware and software as well as systems networking.
Act as Regional Technical Specialist on escalations from any BlueCrest equipment issues or questions both remotely and onsite in the region.
Performs the verification of new equipment as per specifications in Danbury (checkout).
Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as our customer contact on technical and service-related issues.
Serves as the first escalation point for BlueCrest equipment issues from technicians in the region.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Determines most cost-effective repair/resolution to minimize customer downtime.
Prepares reports for analysis of product failure trends and service ability issues.
Provides technical support in the sales process.
Performs escalation and follow up with Danbury on situations related to, part quality or conception issues, part or system design, software, recurrent problem reported by field technician.
Uses best practices and drives improvements to obtain overall business objectives.