Citrix Engineer - Remote Eligible

Citrix Engineer

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

We are looking for a Citrix Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security. Experienced Citrix engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.

Responsibilities:

• Provide 2nd level technical infrastructure support (and above).
• Manage and resolve client incidents and requests to meet required SLA's working from a queue and assigned tickets.
• Amend and maintain technical documentation and knowledge base for blueAPACHE customer environments.
• Comply with bA information security policies and procedures at all times.
• Provide an escalation point for the level one support teams.
• Adhere to Incident, Security, Problem and Change Management processes as per blueAPACHE customer standards (ITIL Framework).
• To provide after hours on-call assistance and/or escalation on a rotating basis.