Client Service Manager 2 (indg)
Bloomberg Industry Group
Primary Responsibilities
Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
Establishes long-term relationships with customers and identifies up-sell opportunities.
Proactively monitors account health and crafts engagement strategies.
Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
Helps clients set up alerts, dashboards, and more.
Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
Participates in special projects and performs other duties as assigned.
Job Requirements
Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
Proven ability to prioritize accounts and manage multiple projects and activities to meet business' objectives and deadlines.
Strong analytical, organizational and interpersonal communication skills.
Ability to travel to within assigned territory.
Education and Experience
Bachelor's degree with coursework in business, marketing, sales or related field; or equivalent experience.
7 or more years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
Prior Account Management experience is preferred.