VP, Client Services | VP, Services Clients

About Bloom

Bloom is a full-service digital marketing agency with 18+ years of driving revenue growth and client retention through our proprietary BOREAL methodology. Rooted in our values—Transparency, Accountability, Respect, Action-Driven, Collaboration, and Curiosity—we foster a professional, supportive, and innovative environment where top talent thrives. At Bloom, you'll tackle meaningful challenges alongside passionate colleagues, working in a culture that values your growth and achievements.

Why You'll Love Working Here

• Mission-Driven Impact: Your strategic leadership directly shapes client success and agency growth.
• Collaborative Culture: Partner across departments in a transparent, accountable, and respectful setting.
• Growth & Development: Access dedicated professional-development stipends, executive offsites, and mentorship.
• Innovation Focus: Pilot AI and MarTech solutions with autonomy to drive next-generation service delivery.
• Work–Life Balance: Flexible hybrid schedule and supportive leadership that values well-being.

What Success Looks Like

• Reduce client churn by strengthening long-term partnerships and trust.
• Unlock meaningful upsell opportunities through strategic account growth.
• Collaborate with the Executive Team to define and refine success metrics and benchmarks.
• Elevate the department's client-centric culture, reflected in consistently outstanding feedback.
• Ensure clients enjoy a seamless, integrated digital marketing experience across all our services.

What You'll Do

Client Strategy & Growth

• Own Client Success & Expansion: Drive deep account insights to reduce churn and foster upsells.
• Executive Relationship Management: Cultivate C-level partnerships and navigate escalations with poise.
• New Business Support: Co-lead proposals and pitches that showcase Bloom's strategic edge.

Team Leadership & Culture

• Lead a 15+ Person Team: Shape talent, succession, and professional development strategies.
• Elevate Professionalism: Mentor Account Directors to build strategic client partnerships that fuel growth.

Operations & Collaboration

• Optimize Service Delivery: Standardize onboarding, QA, and workflows in partnership with Ops.
• Resource Planning: Forecast staffing needs, manage a hybrid/remote team, and ensure capacity alignment.
• Cross-Functional Synergy: Work closely with Media, Creative, Analytics, and Tech to deliver seamless client journeys.

Innovation & Thought Leadership

• Champion AI & MarTech: Lead pilots and scale innovative tools that future‑proof service delivery.
• Strategic Planning: Co-author Bloom's roadmap as a key Executive Team member.
• External Visibility: Represent Bloom at industry events, conferences, and client forums.

About You

• Experienced Leader: 12+ years in agency client services and account management, including 6+ years guiding strategy and P&L at the senior level.
• High-Calibre Communicator: Executive presence with exceptional negotiation and stakeholder‑management skills.
• Bilingual (EN/FR): Proven success leading distributed or international teams.
• Data & Innovation‑Driven: Leverage analytics and emerging technologies to inform strategy.
• Values Aligned: You thrive in a transparent, accountable, respectful, action‑driven, collaborative, and curious environment.

Compensation & Benefits

• Competitive compensation based on experience
• Comprehensive health benefits (Medical, Dental, Vision)
• Professional development stipend to support your growth
• Flexible hybrid schedule: balance in‑office collaboration and remote work
• Executive offsites & industry conference budget

Ready to lead Bloom's Client Services into our next era of growth and innovation? Apply now to join our Executive Team!