Supporter Relations Team Assistant (fixed Term Contract)

Supporter Relations Team Assistant (Fixed Term Contract)

We're the UK's specialist blood cancer charity and our vision is clear: we're here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we've invested, survival rates and quality of life have improved. We've been working to beat blood cancer for over 50 years, and we won't stop until we do. Be a part of our story and help us change the world.

We're looking for a proactive and people-focused individual to join our Supporter Relations Team and help deliver an exceptional supporter experience. In this rewarding role, you'll be proactively contacting supporters over the phone, speaking to them about their fundraising events, as well as handling incoming enquiries with empathy and efficiency while supporting key fundraising campaigns, managing donations, and maintaining accurate CRM records.

With a keen eye for detail and a passion for great service, you'll play a crucial role in strengthening relationships and improving supporter journeys across the organisation. If you thrive in a collaborative, mission-driven environment and bring strong communication and data-handling skills, we'd love to hear from you.

You'll be expected to travel to the office regularly, around 3–4 times a week, and the post holder will need to be Edinburgh-based.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

Key Responsibilities

Supporter Experience & Engagement

• Provide a consistently high standard of supporter care, building positive and lasting relationships across email, phone and social media.
• Provide outbound supporter stewardship over the phone for key events and campaigns.
• Act as a first-line contact for supporter enquiries, delivering prompt, efficient, and empathetic responses in line with service level agreements.
• Represent the organisation professionally to both internal and external stakeholders, ensuring a supporter-centric approach in all interactions.

Fundraising & Data Support

• Support the Engagement directorate in delivering campaigns and appeals by managing supporter interactions, registrations, and donations.
• Ensure accurate recording of supporter data, communications, and financial transactions in the CRM and other relevant systems.
• Maintain data quality and consistency in line with reporting and income-tracking requirements.

Compliance & Continuous Improvement

• Ensure adherence to relevant legislation and sector guidelines, including GDPR, Fundraising Regulator standards, and internal policies.
• Take ownership of personal development and contribute to a culture of learning and growth.
• Collaborate with colleagues across teams to review and enhance supporter experience and operational processes.

Skills, Knowledge and Expertise

Knowledge

• Strong working knowledge of CRM databases and Microsoft Office applications, including Word, Excel, and Outlook.
• Understanding of the value and importance of capturing, maintaining, and using data to meet supporter needs.
• Understanding of personal data and GDPR principles in a supporter or customer-facing context.

Skills

• Excellent written and verbal communication, with the ability to adapt style and tone to suit a range of audiences.
• Strong attention to detail.
• Strong interpersonal skills; builds and maintains collaborative working relationships to support team cohesion and shared goals.
• Ability to manage multiple projects simultaneously and prioritise effectively under pressure.

Experience

• Experience or willingness to learn and use CRM or database, including data entry and using insights to inform service.
• Experience of making or receiving high volumes of phone calls from supporters or customers.
• Experience or willingness to work collaboratively with other teams to develop or deliver products and communications.

About Blood Cancer UK

FLEXIBLE WORKING & OUR BENEFITS

We welcome conversations about part time working, job shares, and all forms of flexible working right from application stage. You can get in touch with us at recruitment@bloodcancer.org.uk if you want to ask us anything about flexible working. Benefits: We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:

• 30 days annual leave PLUS bank holidays
• Generous pension scheme and Life Assurance
• Enhanced maternity, paternity and adoption leave, as well as study leave and a day off to move house
• Wellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing Hub
• Our Academy is our in-house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation-wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.
• Cycle to work and season ticket loans
• Opportunity to take sabbaticals

Location: Working agile means we changed from having a culture where people are expected to be in the office from 9am to 5pm to one where we're much more focused on what they deliver. We've built a positive culture where autonomy, trust, wellbeing and flexibility allow us to recruit and retain the very best people. We recognise that teams still need to come together regularly to develop relationships and strengthen collaborative working. Therefore, for the majority of roles, your contractual place of work will be one of our offices. The expectation for how often you will be required to attend the office is outlined in the job profile and will be discussed with you. Details about our hybrid and agile working approach (including how travel expenses work) can be found on our website.

HOW TO APPLY

We ask you to send us a CV and cover letter. In your cover letter, we'd like to know why you're interested in working with us at Blood Cancer UK. It's also helpful if you tell us why you think you are a great candidate for this role based on the skills, knowledge and expertise section above. Your cover letter doesn't have to be too long, 1-2 pages is ideal. Please don't add photos or graphics to your CV, as we use blind shortlisting at this stage of the process. Full details about our recruitment processes, including how we use blind shortlisting and what to expect at each stage of the process can be found on our website. Sometimes we close our vacancies early, usually because we have had a lot of great applicants, so we'd always encourage you to apply early rather than wait until the deadline.

WHY WORK AT BLOOD CANCER UK?

We're the 9th best charity in the UK to work for according to Best Companies 2021! We started because of Susan, we'll get there because of you.

Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don't just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you'll ever meet.

And we're not that far away from beating blood cancer. We're confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we're changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn't for everyone. But if you're excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you! We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.

Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark.

EQUALITY, DIVERSITY & INCLUSION

We are committed to actively promoting equality, diversity, and inclusivity. Read our statement which reflects our strong drive to change in this area