Unpaid Volunteer - IT Technicians / IT Support Officers - Remote Eligible

IT Support Officer

The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change.

We are looking to recruit a couple of highly motivated and enthusiastic volunteers serving as IT Support Officers to provide support for our computer systems and networks. More experienced candidates will be appointed as Senior IT Support Officer or IT Support Manager. IT Support Officers will also be given exposure to our projects on blockchain, artificial intelligence and other emerging digital technologies under development.

The ideal candidates will be responsible for providing frontline IT support for the BCI Volunteers with their IT requirements. As part of the Technology Officer Grade, the IT Support Officers will be responsible for the smooth running of server systems and ensuring that users get maximum benefits from them. This will include supporting and providing technical assistance to BCI Volunteers that are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. The successful candidates will also be required to test new products, run regular maintenance checks and keep abreast with information security issues.

Key responsibilities would include:

• Providing excellent support service to BCI Volunteers;
• Participating in troubleshooting and incident resolution activities;
• Ensuring performance pledges are met;
• Providing a high level of service and seeking ways to continually improve the IT service to BCI Volunteers;
• Performing various regular checks and tasks across the Institute's user accounts and perform any required actions;
• Producing high quality documentation and keeping it up-to-date, including the team support knowledge base;
• Creating simple solutions / services utilising out-of-the-box functionality, i.e. Office 365 or G-Suite;
• Maintaining knowledge of the Microsoft and G-Suite roadmap and new features in order to guide BCI Volunteers appropriately;
• Proactively and constantly seeking to learn and improve both self and team;
• Identifying where a support request may be a project requirement, capture technical requirements and produce a project specification; and
• Setting up new users' accounts and profiles and dealing with password issues.