Technical Customer Support Specialist

Technical Customer Support Specialist

Blinq is building the fastest, most intuitive way to share who you are and remember who you meet. What started as the world's #1 digital business card is now the starting point for over 50 million new relationships a year - and growing at unicorn pace. Our vision is to build the world's intelligence layer for professional relationships - one that remembers for you, prompts when it matters, and keeps you in play. If that's the kind of scale and ambition you want to be part of, you're in the right place.

• Rapid growth: Doubling ARR every few months, expanding our product surface, and rapidly building our team across Sydney, San Francisco, Melbourne, and New York.

• Well-resourced: $45m+ raised from the likes of Blackbird, Touring Capital, Hubspot Ventures, and Square Peg - we're continuously investing in the people and tools that fuel our mission.

• A rare moment to join: We're hitting an inflection point - big enough to have momentum, small enough for you to shape the journey.

• Customers love it: 140k+ reviews and a 4.9/5 rating on the App Store - people around the world rely on Blinq to make that first interaction count.

• We work in person, on purpose: We believe creativity and energy are better face-to-face - so we spend 3 days a week in the office and the rest where you work best.

Our growth team is where sales, marketing, and growth strategy collide to supercharge Blinq's reach. We bring our story to life for customers, partners, and the broader market - showing them how a single "card share" can launch a lasting relationship. If you're passionate about connecting big ideas to the people who need them most, this is your place to shine.

We're looking for someone awesome to join the Blinq Support team! If you love helping people, solving problems, and making technology feel simple, this could be the perfect fit. As part of our Support team, you'll deliver exceptional experiences to Blinq customers - whether they're reaching out with questions, sharing feedback, or flagging that something's not quite right. You'll manage inbound email requests, investigate and resolve issues, and contribute to clear, helpful content for our Help Centre.

What You'll Do

• Serve as the primary point of contact for complex customer inquiries, feedback, and technical issues
• Diagnose and resolve advanced product or integration problems across email and other support channels
• Identify recurring issues, bugs, or product gaps, and collaborate with Engineering and Product teams to drive resolution
• Partner cross-functionally to improve product reliability, usability, and the overall customer experience

What You'll Bring

• Minimum 2–3 years of technical customer support experience, ideally in a SaaS environment
• Baseline understanding of API integrations, web apps, and mobile platforms
• Confident in troubleshooting technical issues (network, browser, device, and integration-related)
• Experience using Zendesk (or similar ticketing systems) and basic familiarity with tools like Linear, Intercom, Slack, and Notion
• Ability to interpret and escalate bug reports, feature requests, and product feedback to Engineering/Product teams

What You Get

We hold a high bar and move with intent. You'll get the clarity, trust, and ownership to meet it - and a team that pushes to do the best work of our lives. We back that with:

• Equity & ownership
• Competitive salary & growth path
• Generous paid time off
• Parental leave that grows with you
• Free food