Customer Support Specialist (m/w/d)

Customer Support Representative

Our mission in customer support at Bling is to make every customer contact a positive experience. We stand for clear, friendly, and solution-oriented communication and work every day to improve our processes. As part of a dynamic startup, you actively shape how we develop our service – always with the goal of offering our customers not just fast help, but genuine enthusiasm.

Your Tasks

• Processing of customer inquiries by e-mail, chat, and telephone
• Clear, friendly, and professional communication with our customers
• Direct exchange with partners to find solutions
• Identification of improvement potentials in our processes and active contribution of own ideas
• Support in the establishment and further development of our support processes

Your Profile

• First to several years of experience in customer service / customer support, ideally in a dynamic environment
• Friendly and helpful nature that contributes significantly to customer satisfaction
• Reliable team player who enjoys working with others and finding solutions together
• Creative, practical, and adaptable in dealing with different people and situations
• Structured, self-reliant work with high initiative
• German at native speaker level and fluent English

What You Can Expect

• The opportunity to actively shape Europe's first super-app for families and have real influence on how families can improve their everyday lives
• A modern, vibrant office in the heart of Berlin Mitte, perfectly connected and surrounded by numerous lunch spots – plus a fully equipped kitchen with free drinks, breakfast, and snacks.
• A MacBook and high-quality equipment so you are well equipped to work successfully.
• A flexible hybrid work model that gives you the freedom to work in the office, from home, or remotely.
• Fast development opportunities through self-responsible projects, internal workshops, and shared learning.
• Regular team events that strengthen our company culture and make every success even more beautiful.
• Exclusive Bling mobile tariff for all employees, which connects you with premium mobile services and numerous advantages.