Korean - Contact Center Support Associate

Korean - Contact Center Support Associate

Company Name:

Job Title: Korean - Contact Center Support Associate

Qualification: Any graduation

Experience: 3 to 5 years

Must Have Skills:

• Korean fluency – spoken and written
• Customer service experience (voice and non-voice)
• CRM and ticketing tool proficiency
• Problem-solving and complaint handling skills
• Strong communication and multitasking abilities

Good to Have Skills:

• Experience in international or multicultural customer support
• Technical troubleshooting experience
• Familiarity with e-commerce or financial services processes
• TOPIK certification or equivalent Korean language certification
• Ability to adapt to changing workflows and procedures

Roles and Responsibilities:

• Handle inbound and outbound customer calls in Korean, ensuring high-quality service.
• Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.
• Provide accurate and timely resolutions to customer issues while maintaining professionalism.
• Process customer transactions, orders, and requests efficiently.
• Maintain detailed records of customer interactions and transactions.
• Follow company policies and procedures to ensure compliance and customer satisfaction.
• Collaborate with internal teams to escalate and resolve complex issues.
• Stay updated on product/service knowledge to provide accurate information to customers.

Location: Pune or Bangalore

CTC Range: 12 LPA

Notice period: Immediate

Shift Timings:

Mode of Interview: virtual

Mode of Work: Work from office